Bank Customer Satisfaction Survey.

We are always trying to improve our service, please take a few minutes to fill out the form below. Thank you.

How many times have you visited your branch in the last 3 months Never 1 - 3 Times 4 - 9 Times 10 - 19 Times 20 Times or More What was the reason or reasons for your last visit to the branch? Money Deposit Money Withdrawal Account Information/Balance Confirmation of fund transfer Rate Inquiry Bank Hours Phone Numbers Address Loan Inquiry Statement Inquiry Complaint Credit Card Inquiry How long did you have to wait for the customer service representative/teller? Were you served promptly? Yes No How courteous was customer service representative/teller during your last visit? Very Courteous Courteous Neither Courteous nor Discourteous Discourteous Very Discourteous How would you rate your overall satisfaction with the time it took our customer service representative/teller to handle your case? Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Dissatisfied What kind of job has our customer service representative/teller done in order to handle this matter? Very Good Job Good Job Fair Job Poor Job Very Poor Job What is the likeliest time for you to visit the branch? Morning Noon Afternoon Night How long does it take you to get to the branch? 5 minutes 15 minutes 30 minutes 45 minutes 1 hour How would you most likely to get to the branch? Car Bus Train Walk How would you rate the friendliness and courtesy of our customer service representatives/tellers   Inferior Neutral Superior Customer service representatives Customer service tellers How would you rate the customer service representative/tellers on each of the listed below?   Very dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Knowledge of services Willingness to listen and respond to your need Professional appearance