Customer Service Survey.
How often do you use [Company Name] customer service?
Every day
2-3 times a week
2-3 times a month
Less than 2-3 times a month
Other
How satisfied are you with [Company Name] customer service? Please comment on your selection.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Comments:
How likely are you to recommend [Company Name] customer service to your friend or colleague?
Likely
Not likely
Please comment your selection:
How could [Company Name] improve its customer service?
Which of the following describes your business relationships with [Company Name]:
Individual user
Corporate user
Partner/Affiliate
Other
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