Customer Satisfaction Survey.

You can use each column only once. What is your overall satisfaction with [Company Name] products and services?   5 Very satisfied 4 3 2 1 Very dissatisfied   You can use each column only once. How satisfied are you with [Company Name] products and services in the following areas?   5 Very satisfied 4 3 2 1 Very dissatisfied Value for the price Quality Usage experience Ability to meet needs You can use each column only once. How satisfied are you with your business relationships with [Company Name] in the following areas?   5 Very satisfied 4 3 2 1 Very dissatisfied Flexibility of pricing Flexibility of terms and agreements Flexibility of partner/affiliate programs Purchase experience After-sale support and relationships Repeat purchase experience Compared to the alternative products and services, [Company Name] products and services are: Much better Somewhat better About the same Somewhat worse Much worse Would you purchase additional or related products from [Company Name]? 0 Not at all likely 1 2 3 4 5 Neutral 6 7 8 9 10 Extremely likely Would you recommend the [Company Name] products or services to someone else? 0 Not at all likely 1 2 3 4 5 Neutral 6 7 8 9 10 Extremely likely How often do you use [Company Name] products and services? Daily Once a week or more Two or three times per month Several times a year Once a year Other   How long have you been using [Company Name] products and services? Less than 1 month 1 to less than 6 months 6 to less than 12 months 1 year or longer Have you experienced any problems using [Company Name] products or services? Yes No

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