Customer Satisfaction Survey.
You can use each column only once.
What is your overall satisfaction with [Company Name] products and services?
5
Very satisfied
4
3
2
1
Very dissatisfied
You can use each column only once.
How satisfied are you with [Company Name] products and services in the following areas?
5
Very satisfied
4
3
2
1
Very dissatisfied
Value for the price
Quality
Usage experience
Ability to meet needs
You can use each column only once.
How satisfied are you with your business relationships with [Company Name] in the following areas?
5
Very satisfied
4
3
2
1
Very dissatisfied
Flexibility of pricing
Flexibility of terms and agreements
Flexibility of partner/affiliate programs
Purchase experience
After-sale support and relationships
Repeat purchase experience
Compared to the alternative products and services, [Company Name] products and services are:
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Would you purchase additional or related products from [Company Name]?
0 Not at all likely
1
2
3
4
5 Neutral
6
7
8
9
10 Extremely likely
Would you recommend the [Company Name] products or services to someone else?
0 Not at all likely
1
2
3
4
5 Neutral
6
7
8
9
10 Extremely likely
How often do you use [Company Name] products and services?
Daily
Once a week or more
Two or three times per month
Several times a year
Once a year
Other
How long have you been using [Company Name] products and services?
Less than 1 month
1 to less than 6 months
6 to less than 12 months
1 year or longer
Have you experienced any problems using [Company Name] products or services?
Yes
No
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