Customer Satisfaction Survey

What is your overall satisfaction with [Company Name] products and services? 1 Very dissatisfied 2 3 4 5 Very satisfied How satisfied are you with [Company Name] products and services in the following areas?   Strongly agree Agree Neutral Disagree Strongly disagree Value for the price Quality Usage experience Ability to meet needs How satisfied are you with your business relationships with [Company Name] in the following areas?   1 Very dissatisfied 2 3 4 5 Very satisfied Flexibility of pricing Flexibility of terms and agreements Flexibility of partner/affiliate programs Purchase experience After-sale support and relationships Repeat purchase experience Compared to the alternative products and services, [Company Name] products and services are: Much better Somewhat better About the same Somewhat worse Much worse Don't know Would you purchase additional or related products from [Company Name]? 0 Not at all likely 1 2 3 4 5 Neutral 6 7 8 9 10 Extremely likely Would you recommend [Company Name] products or services to someone else? 0 Not at all likely 1 2 3 4 5 Neutral 6 7 8 9 10 Extremely likely How often do you use [Company Name] products and services? Daily Once a week or more Once a month or more Several times a year Once a year Other   How long have you been using [Company Name] products and services? Less than 1 month 1 to less than 6 months 6 to less than 12 months 1 year or longer Have you experienced any problems using [Company Name] products or services? Yes No

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