Somerset Client Satisfaction Survey

The questions below concern the services the professionals of Somerset CPAs have provided to you. So that we might improve our overall relationship and better serve you, we are asking you to candidly answer these questions. Thank you in advance for your time.

I. RESPONSIVENESS   Always Often Sometimes Rarely Never N/A Somerset associates are available and accessible when I need them. They deliver work product when or before I expect it. They follow through on commitments and expectations. They return phone calls and emails promptly. They communicate delays and changes to project timeline/scope as necesary. How can Somerset improve in this area? II. WORK PRODUCT/PROJECT MANAGEMENT   Always Often Sometimes Rarely Never N/A Somerset associates give thoughtful, knowledgeable and well-reasoned advice. They look for ways to help me improve profitability and achieve success. They communicate other services that may benefit my business and me. They staff engagements properly so work is efficient. They propose and implement cost-effective solutions. I have confidence in Somerset's advice and performance. How can Somerset improve in this area? III. COST EFFECTIVENESS & BILLING PRACTICES   Always Often Sometimes Rarely Never N/A Somerset accurately estimates fees and scope of projects. Their fees are fair and competitive. They appreciate the relationship of costs to accomplishing my goals. They respond to my billing inquiries promptly. Their invoices are timely and easy to understand. How can Somerset improve in this area? IV. OTHER PROFESSIONAL SERVICES In what areas do you use outside professional service firms? Accounting Services Assurance Services Business Consulting Employee Benefit Plan Audit and Tax Services Information Solutions Litigation & Valuation Tax Services Financial Planning Industry-Specific Consulting Business Succession and Transition Planning Estate Planning Investment Management Insurance Needs Qualified Plan Consulting Other