Software Service Models for Business Applications

Thank you for participating in this survey, which will take only a few minutes to complete.

Please be assured that all answers will be kept confidential.

This survey examines client firms’ technical and business needs for particular software applications and the way in which the application services are delivered to clients (e.g., through on-premises hosting, external hosting, or the Software-as-a-Service model).

1. Depending on the size of your company, you may want to respond to the questions in this survey for the whole enterprise or for a specific division. Because of the nature of this survey, our preference is that you respond from the perspective of your entire company. To which of the following will your answers apply?

	My department
	The entire company
	A division
	I work for a consulting firm and I am responding for my firm.
	I work for a consulting firm and I am responding for my current client.
	Other:

Sales force automation (SFA) applications are widely adopted by businesses. For the purposes of this survey, sales force automation (SFA) application refers to a software application that is developed with the explicit purpose of automating and streamlining an organization's sales processes (e.g., Siebel or Microsoft SFA applications, but not Microsoft Excel or Outlook).

An SFA application usually contains a set of core functions such as account and contact management, lead and opportunity management, activity management, sales process/workflow management, product catalog/configuration, and/or pricing, as well as some complementary functions.

2. Which of the following statements best describes your organization’s adoption of an SFA application?

	We have implemented a commercially available SFA application. (This includes the case in which your organization purchases and customizes a commercially available SFA application.)
	We are pilot-testing a commercially available SFA application.
	We have implemented or are implementing a proprietary SFA application.
	We have not implemented any SFA application.
	Don't know