Customer Support
Please take this short survey to let us know whether you were satisfied with the service you received
Response and resolution time.
Response
Resolution
General issues
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
Technical issues
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
Emergency issues
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
Maintenance issues
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
less than1 hour
less than 4 hours
less 1 day
1-2 days
2-5 days
more than 5 days
Rate your satisfaction with the support personnel.
Dissatisfied
Neutral
Satisfied
Courtesy
Friendliness
Managing your needs/requests
Knowledge of products/services
How many times did you contact support before your situation was resolved?
By phone
By email
In person
In some other way
Are you satisfied with the resolution of the problem?
Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Dissatisfied
Please share with us your opinion on how we can improve our customer support.
Our company's representatives have contacted you
Too often
Often
Sometimes
Rarely
Never
If you need service on the product in the future, in what way are you most likely to get the following types of work done?
Contact Company's
Service Center
Contact
Dealer
Get it Done in
some other place
Do it
myself
Comments
Work type 1
Work type 2
Work type 3
Work type 4
Work type 5
Your contact information
Name
Title
Company
Street
City
State/Province
Zip/Post code
Country
Phone
Fax
E-mail
Would you like us to contact you?
Yes
No