Auto Purchase/Lease Satisfaction Survey.

Satisfaction with automobile Purchase/Lease process including service

You can use each column only once.   Excellent Very good Good Fair Poor Making you feel comfortable Working as a team to best satisfy you Making you confident that this was the right vehicle Handling your purchase in a professional and timely manner You can use each column only once.   Yes No Were all your questions answered at the time of delivery? Was enough time spent with you at the delivery time? Was the delivery of your vehicle a pleasant experience? Was the exterior clean and undamaged? Was it delivered with all the features promised? Did they have you throughly inspect the vehicle? Was the vehicle's maintenance schedule explained to you? Were all operating controls explained to you? Were all the terms of the warranty explained to you? Was the Owner's Manual explained to you? You can use each column only once.   Yes No Were you introduced to someone in the service department? Did the car come with a full tank of gas? Has the dealer contacted you regarding your satisfaction? When you received your new vehicle was it problem free? You can use each column only once.   Fixed Not fixed N/A Air conditioning, heater or defroster Body (including doors, hood, trunk or sunroof) Brakes Electrical or accessories (including instruments) Engine (including cooling system) Exterior paint, molding or decals Fluid level or leaks Interior fit and finish (including seats, carpet and dashboard) Operation of exterior and interior lights Radio, cassette or CD player You can use each column only once.   Fixed Not fixed N/A Seats, seatbelts (operations or appearance) Squeaks and rattles Steering and handling Tires and wheels (balance, alignment, or inflation) Transmission or clutch Water leaks Wind noise Other You can use each column only once.   Totally satisfied Very satisfied Somewhat satisfied Somewhat dissasified Very dissatisfied Your salesperson Your finance person