Live Support Evaluation
How often do you use product's name ?
Daily
A few times weekly
A few times monthly
Used it only once
Have not used it yet
Have you ever used product's name Live Support?
Yes
No
You can use each column only once.
Please rate the following statements according to your experience with our Live Support service.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
My questions were answered promptly
The Live Support representative was helpful
The Live Support representative was positive and professional
The Live Support representative was proactive in helping solve my problem
When the Live Support representative did not know an answer, he/she researched it and got back to me right away
Please choose characteristics which you value most in Live Support representatives.
(
Please choose only three.
)
Professionalism
Good knowledge of the application
Able to answer requests quickly
Able to explain difficult concepts clearly
Able to quickly resolve your issue
Politeness
Other
How could company's name improve its Live Support service?
How likely would you be to recommend product's name application to a friend or colleague because of its Live Support option?
Likely
Not likely
Other
Please comment your selection
Please leave your name and email address (optional).
Name
Email
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