Airline Customer Satisfaction Survey

How many one-way flights did you take last year? 1-3 4-6 7-12 12+ Of these flights, how many were with the Airline? 1-3 4-6 7-12 12+ Overall, how satisfied are you with the Airline? Satisfied Somewhat satisfied Neutral Somewhat dissatisfied Dissatisfied You can use each column only once. Please rate the Airline on each of the following:   Excellent Good Average Poor Very poor Flight reservation/scheduling Check-in/boarding Aircraft interior Flight crew Snacks/beverages You can use each column only once. Please tell us how important the following factors are in your airline selection:   Very important Important Neutral Unimportant Not important at all Air fares Schedule convenience Aircraft preference Airline's frequent flyer program In-flight service quality Ground service quality Airline's image Recommendation of the travel agent Please name the Airline city/airport you know best: You can use each column only once. In the airport you stated above, how satisfied you are with the following:   Satisfied Somewhat satisfied Neutral Somewhat dissatisfied Dissatisfied Waiting time at check-In Staff Service at check-In Waiting time at boarding gate Boarding procedures Friendliness of ground staff Efficiency of ground staff Availability of ground staff Standard of transfer service