Net Promoter®

Is your customer feedback program giving you real times results that you can act on and see direct benefits in financial terms? Are you currently using or thinking of applying Net Promoter® principles to gauge your customer satisfaction levels?

With Promoter Pro, a solution developed by WorldAPP in conjunction with our partners at the Waypoint Group, we've developed a rapidly deployable, easy to use customer insight technology built on Net Promoter® principles. This end-to-end solution includes customer surveys, results dashboards and task management functionality.

Some highlights of Promoter Pro are:

The ability to react quickly to customer feedback. With our Alert and Task Management System, your personnel will be notified in real time when an issue arises or a customer requests contact.
Ability to glean actionable insights thru inbuilt BI dashboards. Rather than running numerous static reports, with Promoter Pro you can drill down into your customer analytics to measure customer satisfaction, segment your clients by region or spend, and conduct root cause analysis to exploits your strengths.
Get going fast! Since Promoter Pro is a turn-key solution that is "configured-to-fit" your organization, we can skip the time consuming customizations and get you live in days.
Demonstrate customer satisfaction ROI. By linking results to revenue, you can tie your customer feedback to growth and view action trends that drive business results.

With Promoter Pro, you can drive profitable growth for less cost and a shorter time frame than other solutions out there.