Customer Satisfaction

Sending customer satisfaction surveys with Key Survey is the easiest way to learn what your customers are thinking. Web based surveys can be created, sent and collected easily and quickly by the most novice of business users with Key Survey.

By having the flexibility to create and send surveys on the fly, you can deploy customer satisfaction surveys at different times in the customer life cycle. Sending annual feedback surveys or questionnaires at specific "moments of truth" such as pre and post sale or after a service call is simple and easy with Key Survey. You can also increase your response rate by sending automated reminders as well as see a list of non-respondents to follow up with.

A seamless user experience is achievable by branding your surveys to match your website or by embedding surveys directly within your own web site. Furthermore, by pulling in your customer's information directly from a CRM or data file, personal information such as their name or email address can appear throughout the survey.

You can keep your customers better engaged by using survey logic or "branching". Because you're only showing them questions that are relevant to them, surveys take less time and your response rates will grow. To continue keeping customers happy, our real time alerts can notify your representatives of negative feedback to be addressed immediately instead of weeks or months later.

By utilizing a highly flexible survey solution such as Key Survey, you can easily apply your businesses best customer satisfaction survey practices in a quick and easy way.