Customer satisfaction surveys
Online customer feedback surveys are faster, less expensive than other surveys
Customer satisfaction surveys are the most commonly popular web surveys being used today. Many companies start using online survey applications after years of doing surveys over the phone or on paper. Web surveys are easier to create and faster to deploy. Key Survey subscriptions let you email surveys to an unlimited number of people, making it a very cost efficient way to get customer feedback.
Web surveys automate the survey process
Many people are too busy to respond to surveys at one moment but might be willing to fill one out at another time. Our survey tool lets you schedule reminders (it emails the survey again) to non respondents. This can boost response considerably. You can also use it for website surveys by creating survey pop-ups and web polls or placing a feedback link on your page.
Survey logic lets you drill down for more valuable information
Because you can use logic based on a response to ask the next question The big advantage is that they allow you to drill deeper into what You can drill deeper into their real concerns and opinions. The ability to use log.
Respond to unhappy customers immediately using the survey tool's email alert feature
You can set email alerts so that If you come across a really unhappy customer you can get back to them immediately - before they make it a personal crusade to tell the world how poor your company's product or service is. To see how this feature works, you open a 30 Day Free Trial.
Dynamic dashboards display customer satisfaction scores
Information is only useful when it is first understood and then acted upon. That's why there is an growing demand these days for sophisticated BI tools to display data in meaningful ways. Key Survey has taken a leadership role in this area by forming a unique partnership QlikView. We suggest you schedule a QlikView demo to see the kinds dramatic and effective dashboards it lets you create.
Samples of customer satisfaction surveys
Key Survey software includes hundreds of templates and survey samples to get you started. Each one can be customized to match the exact look and feel of you company's brand.
Professional services
Key Survey's professional survey services group caters to those who would prefer to have their customer satisfaction projects handled from start to finish. Services include survey design, complex reporting and analysis, dashboard creation, bi-directional data integration portal design, customized projects that include plug-in development, scanning, data entry, IVR and VOIP. For more information call our services group at 781-849-8118.
