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Clearing Your Web Browser's Cookies and Cache

Here are the step-by-step instructions on how to clear your cookies and cache in browsers recommended for use with our application.

Internet Explorer 10 / 11

  1. Click on the Tools menu and choose Delete browsing history.
    If the menu bar is not visible, click the "gear" (Tools) button at the top right, expand the Safety submenu,
    and then choose Delete browsing history. Or use the keyboard shortcut: Ctrl + Shift + Delete.
  2. In the Delete Browsing History dialog box, be sure that Preserve Favorites website data is not checked
    if Key Survey is in your Favorites.
  3. Also in the Delete Browsing History dialog box, be sure that Temporary Internet files and website files
    and Cookies and website data are checked. Click the Delete button.
  4. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Internet Explorer 9

  1. Click on the Tools menu and choose Delete Browsing History.
    If the menu bar is not visible, click the "gear" (Tools) button at the top right, expand the Safety submenu,
    and then choose Delete Browsing History. Or use the keyboard shortcut: Ctrl + Shift + Delete.
  2. In the Delete Browsing History dialog box, be sure that Preserve Favorites website data is not checked
    if Key Survey is in your Favorites.
  3. Also in the Delete Browsing History dialog box, be sure that Temporary Internet Files and Cookies
    are checked. Click the Delete button.
  4. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Internet Explorer 8

  1. Click on the Tools menu or "shield" (Safety) menu button, and choose Delete Browsing History.
    Or use the keyboard shortcut: Ctrl + Shift + Delete
  2. In the Delete Browsing History dialog box, be sure that Preserve Favorites website data is not checked
    if Key Survey is in your Favorites.
  3. Also in the Delete Browsing History dialog box, be sure that Temporary Internet Files and Cookies are checked. Click the Delete button.
  4. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Mozilla Firefox (latest version)

  1. Click the menu button on the right edge of the toolbar, click the History icon, and then choose Clear Recent History. Or use the keyboard shortcut: Ctrl + Shift + Delete.
  2. In the Clear All History dialog box, set the Time range to clear dropdown to Everything.
  3. Also in the Clear All History dialog box, click the Details down arrow and activate the Cookies and Cache check boxes.
  4. Click the Clear Now button.
  5. Exit (close all browser windows) and then restart Mozilla Firefox for the changes to take effect.

Google Chrome (latest version)

  1. Click the menu (Customize and control Google Chrome) button on the right edge of the toolbar,
    expand the Tools submenu, and choose Clear browsing data.
    Or use the keyboard shortcut: Ctrl+Shift+Delete.
  2. In the Clear browsing data dialog box, set the Obliterate the following items from drop down to the beginning of time.
  3. Also in the Clear browsing data dialog box, activate the Empty the cache and Delete cookies and other site and plug-in data check boxes.
  4. Click the Clear Browsing Data button.
  5. Exit (close all browser windows) and restart Google Chrome for the changes to take effect.

Optional for Internet Explorer:

Under Check for newer versions of stored pages, activate the option Every time I visit the web page. This helps to avoid seeing "out-of-date" pages in our application due to what is sometimes referred to as "browser caching".

In Internet Explorer versions 8 through 11 this option is found by clicking on the Tools menu or button, choosing Internet Options, and then clicking the Settings button under Browsing History on the General tab.

NOTES ABOUT SAVED PASSWORDS: Clearing your cookies will result in the loss of any saved logins your browser has stored by activating a web site's own "remember login and password" option. If instead you use your browser's built-in feature for saving passwords, they will not be lost by clearing cookies and cache. To make sure you are not clearing passwords saved with your browser's built-in feature for that, consult your browser's documentation.

Our Web Browser Recommendations page also has information about older and alternative browsers that are supported for respondent use.