Return to WorldAPP Key Survey home page

Survey tools, online survey software tool - Key Survey phone number


Clearing Your Web Browser's Cookies and Cache

Here are the step-by-step instructions on how to clear your cookies and cache in browsers recommended for use with Key Survey.

Internet Explorer 10 / 11

  1. Click on the Tools menu and choose Delete browsing history.
    If the menu bar is not visible, click the "gear" (Tools) button at the top right, expand the Safety submenu,
    and then choose Delete browsing history. Or use the keyboard shortcut: Ctrl + Shift + Delete.
  2. In the Delete Browsing History dialog box, be sure that Preserve Favorites website data is not checked
    if Key Survey is in your Favorites.
  3. Also in the Delete Browsing History dialog box, be sure that Temporary Internet files and website files
    and Cookies and website data are checked. Click the Delete button.
  4. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Internet Explorer 9

  1. Click on the Tools menu and choose Delete Browsing History.
    If the menu bar is not visible, click the "gear" (Tools) button at the top right, expand the Safety submenu,
    and then choose Delete Browsing History. Or use the keyboard shortcut: Ctrl + Shift + Delete.
  2. In the Delete Browsing History dialog box, be sure that Preserve Favorites website data is not checked
    if Key Survey is in your Favorites.
  3. Also in the Delete Browsing History dialog box, be sure that Temporary Internet Files and Cookies
    are checked. Click the Delete button.
  4. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Internet Explorer 8

  1. Click on the Tools menu or "shield" (Safety) menu button, and choose Delete Browsing History.
    Or use the keyboard shortcut: Ctrl + Shift + Delete
  2. In the Delete Browsing History dialog box, be sure that Preserve Favorites website data is not checked
    if Key Survey is in your Favorites.
  3. Also in the Delete Browsing History dialog box, be sure that Temporary Internet Files and Cookies are checked. Click the Delete button.
  4. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Mozilla Firefox (latest version)

  1. Click on the Tools menu, and choose Clear Recent History.
    If the menu bar is not visible, click the Firefox menu button at the top left, expand the History submenu, and choose Clear Recent History.
    Or use the keyboard shortcut: Ctrl + Shift + Delete
  2. In the Clear Recent History dialog box, set the Time range to clear drop down to Everything.
  3. Also in the Clear Recent History dialog box, click the Details down arrow and activate the Cookies and Cache check boxes.
  4. Click the Clear Now button.
  5. Exit (close all browser windows) and then restart Mozilla Firefox for the changes to take effect.

Google Chrome (latest version)

  1. Click the menu (Customize and control Google Chrome) button on the right edge of the toolbar,
    expand the Tools submenu, and choose Clear browsing data.
    Or use the keyboard shortcut: Ctrl+Shift+Delete.
  2. In the Clear browsing data dialog box, set the Obliterate the following items from drop down to the beginning of time.
  3. Also in the Clear browsing data dialog box, activate the Empty the cache and Delete cookies and other site and plug-in data check boxes.
  4. Click the Clear Browsing Data button.
  5. Exit (close all browser windows) and restart Google Chrome for the changes to take effect.

Safari 4.x / 5.x

  1. Click the "gear" (Display a menu of general Safari settings) menu button on the right edge of the toolbar,
    and choose Reset Safari.
  2. In the Reset Safari dialog box, activate the Empty the cache and Remove all cookies check boxes.
    If you are using version 5.1, activate the Remove all website data check box.
  3. Click the Reset button.
  4. Exit (close all browser windows) and then restart Safari for the changes to take effect.

Information About Additional Browsers:

Our Web Browser Recommendations page also has information about older and alternative browsers that are supported
for respondent use. Here are the steps for clearing cookies and cache in those browsers:

Internet Explorer 7

  1. Click on the Tools menu or button, and choose Delete Browsing History.
  2. In the Delete Browsing History dialog box, click the Delete files button. Choose Yes in the popup confirmation.
  3. Also in the Delete Browsing History dialog box, click the Delete cookies button. Again choose Yes in the popup confirmation.
  4. Click the Close button at the bottom of the Delete Browsing History dialog box.
  5. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Internet Explorer 6

  1. Click on the Tools menu, and choose Internet Options.
  2. On the General tab in the Internet Options dialog box, click the Delete Cookies button. Click the OK button in the popup confirmation.
  3. Also on the General tab, click the Delete Files button. Again click the OK button in the popup confirmation.
  4. Click the OK button at the bottom of the Internet Options dialog box.
  5. Exit (close all browser windows) and then restart Internet Explorer for the changes to take effect.

Mozilla Firefox 3.5 / 3.6

  1. Click on the Tools menu, and choose Clear Recent History.
    Or use the keyboard shortcut: Ctrl + Shift + Delete
  2. In the Clear Recent History dialog box, set the Time range to clear drop down to Everything.
  3. Also in the Clear Recent History dialog box, click the Details down arrow and activate the Cookies and Cache check boxes.
  4. Click the Clear Now button.
  5. Exit (close all browser windows) and then restart Mozilla Firefox for the changes to take effect.

Mozilla Firefox 2.0 / 3.0

  1. Click on the Tools menu, and choose Clear Private Data.
    Or use the keyboard shortcut: Ctrl + Shift + Delete
  2. In the Clear Private Data dialog box, activate the Cookies and Cache check boxes.
  3. Click the Clear Private Data Now button.
  4. Exit (close all browser windows) and then restart Mozilla Firefox for the changes to take effect.

Opera (latest version)

  1. Click on the Opera button at the top left, expand the More tools submenu, and choose Clear browsing data.
  2. In the Clear browsing data dialog box, set the Obliterate the following items from drop down to the beginning of time.
  3. Also in the Clear browsing data dialog box, activate the Delete cookies and other site data and Empty the cache check boxes.
  4. Click the Clear browsing data button.
  5. Exit (close all browser windows) and restart Opera for the changes to take effect.

Opera 9.x - 12.x

  1. Click on the Tools menu, and choose Delete Private Data.
    If you are using version 10, 11 or 12 and the menu bar is not visible, click the Menu or Opera button at the top left and expand the Settings submenu to find Delete Private Data.
  2. In the Delete Private Data dialog box, click the Detailed Options down arrow. Activate the Delete all cookies and Delete entire cache check boxes.
  3. Click the Delete button.
  4. Exit (close all browser windows) and then restart Opera for the changes to take effect.

Safari 3.x

  1. Click on the Edit menu, and choose Reset Safari.
  2. In the Reset Safari dialog box, activate the Empty the cache and Remove all cookies check boxes.
  3. Click the Reset button.
  4. Exit (close all browser windows) and then restart Safari for the changes to take effect.

Optional for Internet Explorer:

Under Check for newer versions of stored pages, activate the option Every time I visit the web page. This helps to avoid seeing "out-of-date" pages in Key Survey due to what is sometimes referred to as "browser caching". An example of the effects of browser caching: You change the Start or End Survey date/time, on the Launch page and click Save, which causes the page to refresh. But once the page has reloaded, you still see the old date(s). The steps to change the recommended setting in Internet Explorer differ slightly depending on the version:

  • In Internet Explorer versions 7 through 11 this option is found by clicking on the Tools menu or button, choosing Internet Options, and then clicking the Settings button under Browsing History on the General tab.
  • In Internet Explorer 6, this option is found by clicking on the Tools menu, choosing Internet Options, and then clicking the Settings button under Temporary Internet Files on the General tab.

NOTES ABOUT SAVED PASSWORDS: Clearing your cookies will result in the loss of any saved logins your browser has stored by activating a web site's own "remember login and password" option. If instead you use your browser's built-in feature for saving passwords, they will not be lost by clearing cookies and cache. To make sure you are not clearing passwords saved with your browser's built-in feature for that, consult your browser's documentation.