Overview
Online training sessions
Key Survey online training sessions with step-by-step instruction on how to use our most popular features.
Documentation
Key Survey comprehensive online help system.
Go to web help (opens in a new window)
Video tutorials
Collection of video tutorials exploring many features of of the application.
Case Studies
National Dodge Volkswagen
National Dodge uses Key Survey to improve customer satisfaction, respond to problems - and keep their Chrysler five-star rating.National Dodge uses Key Survey to improve customer satisfaction, respond to problems - and keep their Chrysler five-star rating.
Click to download PDF version (133
kb).
Whitepapers
Successful Customer Satisfaction Survey
In today's competitive business environment, quality service is often the difference
between keeping customers and losing them. Good marketing brings new customers in,
but great service is what keeps them. But to provide good service, you need a way to
know how well you're doing - to find out what your customers think is important, what
they want, and where you need to improve. And the best way to get this information is
with a survey.
Click to download PDF version (340
kb).
Articles
A Simple Taxonomy of Question Types for Research
Very often one hears "oh, let's do a questionnaire" as an answer to a problem that may
(or may not!) have been well specified to start with. Soon after, one sees ideas for
questions flying around the table. In fact, one finds there are three basic types of
questions.
Read more>>
Glossary
Visit Glossary section of our site to find out the definition of some
popular survey terms.
find out the definition of popular
survey terms >>
