CUSTOMER SATISFACTION SURVEY SAMPLE REPORT
Report Index
How did you first learn about our [Product/Service]?
Please select the store where you purchased the [Product/Service]:
Were our sales people helpful enough?
Please select the main [Product/Service] benefits that influenced you purchase decision:
Please indicate you level of safisfaction with the [Product/Service] in the following areas:
How do you feel about our [Product/Service] in general?
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?
Please enter any additional comments or ideas you would like to share with us:
Would you like our customer care group to contact you personally?
What is your ethnic or cultural background?
Your gender is:
Please select your age:

           
How did you first learn about our [Product/Service]? Response percentResponse total
TV  HistogramHistogramHistogram10%3
Newspaper  HistogramHistogramHistogram6.7%2
Radio  HistogramHistogramHistogram10%3
Internet  HistogramHistogramHistogram53.3%16
From a friend/relative  HistogramHistogramHistogram16.7%5
Other  HistogramHistogramHistogram3.3%1
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
       
Please select the store where you purchased the [Product/Service]:Response percentResponse total
Store 1  HistogramHistogramHistogram26.7%8
Store 2  HistogramHistogramHistogram43.3%13
Store 3  HistogramHistogramHistogram23.3%7
N/A  HistogramHistogramHistogram6.7%2
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
Were our sales people helpful enough?Response percentResponse total
Yes  HistogramHistogramHistogram63.3%19
No  HistogramHistogramHistogram26.7%8
Other  HistogramHistogramHistogram10%3
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
           
Please select the main [Product/Service] benefits that influenced you purchase decision:Response percentResponse total
[benefit 1]  HistogramHistogramHistogram46.7%14
[benefit 2]  HistogramHistogramHistogram36.7%11
[benefit 3]  HistogramHistogramHistogram53.3%16
[benefit 4]  HistogramHistogramHistogram36.7%11
[benefit 5]  HistogramHistogramHistogram33.3%10
Other  HistogramHistogramHistogram16.7%5
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 

  Please indicate you level of safisfaction with the [Product/Service] in the following areas:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 
Very satisfiedchart
Satisfiedchart
Neutralchart
Dissatisfiedchart
Very dissatisfiedchart
Response total 
Value for the price40%
(12) 		33.3%
(10) 		13.3%
(4) 		10%
(3) 		3.3%
(1) 		Export30
Quality48.3%
(14) 		31%
(9) 		13.8%
(4) 		6.9%
(2) 		0%
(0) 		Export29
Ease of use20%
(6) 		36.7%
(11) 		36.7%
(11) 		6.7%
(2) 		0%
(0) 		Export30
After-sale support20%
(6) 		30%
(9) 		36.7%
(11) 		6.7%
(2) 		6.7%
(2) 		Export30
[area 1]20%
(5) 		40%
(10) 		28%
(7) 		12%
(3) 		0%
(0) 		Export25
[area 2]20.8%
(5) 		33.3%
(8) 		37.5%
(9) 		0%
(0) 		8.3%
(2) 		Export24
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
How do you feel about our [Product/Service] in general?Response percentResponse total
Satisfied  HistogramHistogramHistogram60%18
Neutral  HistogramHistogramHistogram36.7%11
Not satisfied  HistogramHistogramHistogram3.3%1
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?Response percentResponse total
Yes  HistogramHistogramHistogram63.3%19
No  HistogramHistogramHistogram23.3%7
Other  HistogramHistogramHistogram13.3%4
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
 
Please enter any additional comments or ideas you would like to share with us:Response total
   HistogramHistogramHistogram14
Total # of respondents 30.     Statistics based on 14 respondents     0 filtered;     16 skipped.
 
   
Would you like our customer care group to contact you personally?Response percentResponse total
Yes  HistogramHistogramHistogram33.3%10
No  HistogramHistogramHistogram66.7%20
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
             
What is your ethnic or cultural background?Response percentResponse total
European  HistogramHistogramHistogram46.7%14
Latino  HistogramHistogramHistogram13.3%4
African-American  HistogramHistogramHistogram3.3%1
Asian  HistogramHistogramHistogram6.7%2
Native American  HistogramHistogramHistogram10%3
I prefer not to tell  HistogramHistogramHistogram20%6
Other  HistogramHistogramHistogram0%0
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
Your gender is: Response percentResponse total
Male  HistogramHistogramHistogram50%15
Female  HistogramHistogramHistogram36.7%11
I prefer not to tell  HistogramHistogramHistogram13.3%4
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
             
Please select your age: Response percentResponse total
13 years or younger  HistogramHistogramHistogram0%0
13-21 years  HistogramHistogramHistogram10.7%3
21-25 years  HistogramHistogramHistogram17.9%5
25-35 years  HistogramHistogramHistogram39.3%11
35-50 years  HistogramHistogramHistogram25%7
50-65 years  HistogramHistogramHistogram3.6%1
65 years or older  HistogramHistogramHistogram3.6%1
Total # of respondents 30.     Statistics based on 28 respondents     0 filtered;     2 skipped.