CUSTOMER SATISFACTION SURVEY SAMPLE REPORT
Report Index
How did you first learn about our [Product/Service]?
Please select the store where you purchased the [Product/Service]:
Were our sales people helpful enough?
Please select the main [Product/Service] benefits that influenced you purchase decision:
Please indicate you level of safisfaction with the [Product/Service] in the following areas:
How do you feel about our [Product/Service] in general?
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?
Please enter any additional comments or ideas you would like to share with us:
Would you like our customer care group to contact you personally?
What is your ethnic or cultural background?
Your gender is:
Please select your age:

           
How did you first learn about our [Product/Service]? Response percentResponse total
TV 

10%3
Newspaper 

6.7%2
Radio 

10%3
Internet 

53.3%16
From a friend/relative 

16.7%5
Other 

3.3%1
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
       
Please select the store where you purchased the [Product/Service]:Response percentResponse total
Store 1 

26.7%8
Store 2 

43.3%13
Store 3 

23.3%7
N/A 

6.7%2
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
     
Were our sales people helpful enough?Response percentResponse total
Yes 

63.3%19
No 

26.7%8
Other 

10%3
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
           
Please select the main [Product/Service] benefits that influenced you purchase decision:Response percentResponse total
[benefit 1] 

46.7%14
[benefit 2] 

36.7%11
[benefit 3] 

53.3%16
[benefit 4] 

36.7%11
[benefit 5] 

33.3%10
Other 

16.7%5
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 

Please indicate you level of safisfaction with the [Product/Service] in the following areas:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Response total 
Value for the price40.0%
(12)
33.3%
(10)
13.3%
(4)
10.0%
(3)
3.3%
(1)
Export30
Quality48.3%
(14)
31.0%
(9)
13.8%
(4)
6.9%
(2)
0.0%
(0)
Export29
Ease of use20.0%
(6)
36.7%
(11)
36.7%
(11)
6.7%
(2)
0.0%
(0)
Export30
After-sale support20.0%
(6)
30.0%
(9)
36.7%
(11)
6.7%
(2)
6.7%
(2)
Export30
[area 1]20.0%
(5)
40.0%
(10)
28.0%
(7)
12.0%
(3)
0.0%
(0)
Export25
[area 2]20.8%
(5)
33.3%
(8)
37.5%
(9)
0.0%
(0)
8.3%
(2)
Export24
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
     
How do you feel about our [Product/Service] in general?Response percentResponse total
Satisfied 

60%18
Neutral 

36.7%11
Not satisfied 

3.3%1
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
     
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?Response percentResponse total
Yes 

63.3%19
No 

23.3%7
Other 

13.3%4
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
 
Please enter any additional comments or ideas you would like to share with us:Response total
  14
Total # of respondents 30.
    Statistics based on 14 respondents;     0 filtered;     16 skipped.
 
   
Would you like our customer care group to contact you personally?Response percentResponse total
Yes 

33.3%10
No 

66.7%20
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
             
What is your ethnic or cultural background?Response percentResponse total
European 

46.7%14
Latino 

13.3%4
African-American 

3.3%1
Asian 

6.7%2
Native American 

10%3
I prefer not to tell 

20%6
Other  0%0
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
     
Your gender is: Response percentResponse total
Male 

50%15
Female 

36.7%11
I prefer not to tell 

13.3%4
Total # of respondents 30.
    Statistics based on 30 respondents;     0 filtered;     0 skipped.
 
             
Please select your age: Response percentResponse total
13 years or younger  0%0
13-21 years 

10.7%3
21-25 years 

17.9%5
25-35 years 

39.3%11
35-50 years 

25%7
50-65 years 

3.6%1
65 years or older 

3.6%1
Total # of respondents 30.
    Statistics based on 28 respondents;     0 filtered;     2 skipped.