Survey online report

CUSTOMER SATISFACTION SURVEY SAMPLE REPORT

Report Index

How did you first learn about our [Product/Service]?
Please select the store where you purchased the [Product/Service]:
Were our sales people helpful enough?
Please select the main [Product/Service] benefits that influenced you purchase decision:
Please indicate you level of safisfaction with the [Product/Service] in the following areas:
How do you feel about our [Product/Service] in general?
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?
Please enter any additional comments or ideas you would like to share with us:
Would you like our customer care group to contact you personally?
What is your ethnic or cultural background?
Your gender is:
Please select your age:

How did you first learn about our [Product/Service]?		Response percent	Response total
	TV	10%	3
	Newspaper	6.7%	2
	Radio	10%	3
	Internet	53.3%	16
	From a friend/relative	16.7%	5
	Other	3.3%	1

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Please select the store where you purchased the [Product/Service]:		Response percent	Response total
	Store 1	26.7%	8
	Store 2	43.3%	13
	Store 3	23.3%	7
	N/A	6.7%	2

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Were our sales people helpful enough?		Response percent	Response total
	Yes	63.3%	19
	No	26.7%	8
	Other	10%	3

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Please select the main [Product/Service] benefits that influenced you purchase decision:		Response percent	Response total
	[benefit 1]	46.7%	14
	[benefit 2]	36.7%	11
	[benefit 3]	53.3%	16
	[benefit 4]	36.7%	11
	[benefit 5]	33.3%	10
	Other	16.7%	5

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Please indicate you level of safisfaction with the [Product/Service] in the following areas:

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

Response total

Value for the price

40.0%
(12)

33.3%
(10)

13.3%
(4)

10.0%
(3)

3.3%
(1)

Quality

48.3%
(14)

31.0%
(9)

13.8%
(4)

6.9%
(2)

0.0%
(0)

Ease of use

20.0%
(6)

36.7%
(11)

6.7%
(2)

0.0%
(0)

After-sale support

20.0%
(6)

30.0%
(9)

36.7%
(11)

6.7%
(2)

[area 1]

20.0%
(5)

40.0%
(10)

28.0%
(7)

12.0%
(3)

0.0%
(0)

[area 2]

20.8%
(5)

33.3%
(8)

37.5%
(9)

0.0%
(0)

8.3%
(2)

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

How do you feel about our [Product/Service] in general?		Response percent	Response total
	Satisfied	60%	18
	Neutral	36.7%	11
	Not satisfied	3.3%	1

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?		Response percent	Response total
	Yes	63.3%	19
	No	23.3%	7
	Other	13.3%	4

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Please enter any additional comments or ideas you would like to share with us:				Response total
				14

Total # of respondents 30.
Statistics based on 14 respondents; 0 filtered; 16 skipped.

Would you like our customer care group to contact you personally?		Response percent	Response total
	Yes	33.3%	10
	No	66.7%	20

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

What is your ethnic or cultural background?		Response percent	Response total
	European	46.7%	14
	Latino	13.3%	4
	African-American	3.3%	1
	Asian	6.7%	2
	Native American	10%	3
	I prefer not to tell	20%	6
	Other	0%	0

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Your gender is:		Response percent	Response total
	Male	50%	15
	Female	36.7%	11
	I prefer not to tell	13.3%	4

Total # of respondents 30.
Statistics based on 30 respondents; 0 filtered; 0 skipped.

Please select your age:		Response percent	Response total
	13 years or younger	0%	0
	13-21 years	10.7%	3
	21-25 years	17.9%	5
	25-35 years	39.3%	11
	35-50 years	25%	7
	50-65 years	3.6%	1
	65 years or older	3.6%	1

Total # of respondents 30.
Statistics based on 28 respondents; 0 filtered; 2 skipped.