Customer Satisfaction Survey Sample Report
How did you first learn about our [Product/Service]?
 Response percentResponse total
TV 

10%3
Newspaper 

6.67%2
Radio 

10%3
Internet 

53.33%16
From a friend/relative 

16.67%5
Other 

3.33%1
Please select the store where you purchased the [Product/Service]:
 Response percentResponse total
Store 1 

26.67%8
Store 2 

43.33%13
Store 3 

23.33%7
N/A 

6.67%2
Were our sales people helpful enough?
 Response percentResponse total
Yes 

63.33%19
No 

26.67%8
Other 

10%3
Please select the main [Product/Service] benefits that influenced you purchase decision:
 Response percentResponse total
[benefit 1] 

46.67%14
[benefit 2] 

36.67%11
[benefit 3] 

53.33%16
[benefit 4] 

36.67%11
[benefit 5] 

33.33%10
Other 

16.67%5
Please indicate you level of safisfaction with the [Product/Service] in the following areas:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
   Response total 
Value for the price
40%
(12)
33.33%
(10)
13.33%
(4)
10%
(3)
3.33%
(1)
Export30
Quality
48.28%
(14)
31.03%
(9)
13.79%
(4)
6.9%
(2)
0%
(0)
Export29
Ease of use
20%
(6)
36.67%
(11)
36.67%
(11)
6.67%
(2)
0%
(0)
Export30
After-sale support
20%
(6)
30%
(9)
36.67%
(11)
6.67%
(2)
6.67%
(2)
Export30
[area 1]
20%
(5)
40%
(10)
28%
(7)
12%
(3)
0%
(0)
Export25
[area 2]
20.83%
(5)
33.33%
(8)
37.5%
(9)
0%
(0)
8.33%
(2)
Export24
  • Statistics based on 30 respondents;
How do you feel about our [Product/Service] in general?
 Response percentResponse total
Satisfied 

60%18
Neutral 

36.67%11
Not satisfied 

3.33%1
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?
 Response percentResponse total
Yes 

63.33%19
No 

23.33%7
Other 

13.33%4
Please enter any additional comments or ideas you would like to share with us:
 Response total
 
14
  • Statistics based on 14 respondents;
Would you like our customer care group to contact you personally?
 Response percentResponse total
Yes 

33.33%10
No 

66.67%20
What is your ethnic or cultural background?
 Response percentResponse total
European 

46.67%14
Latino 

13.33%4
African-American 

3.33%1
Asian 

6.67%2
Native American 

10%3
I prefer not to tell 

20%6
Other 

0%0
Your gender is:
 Response percentResponse total
Male 

50%15
Female 

36.67%11
I prefer not to tell 

13.33%4
Please select your age:

 Response percentResponse total
13 years or younger 

0%0
13-21 years 

10.71%3
21-25 years 

17.86%5
25-35 years 

39.29%11
35-50 years 

25%7
50-65 years 

3.57%1
65 years or older 

3.57%1