ABC Hotel Group
Thank you very much for staying with us at The ABC Hotel Group. We realize that you have many options when selecting a hotel and we very much appreciate your selection of our group. And we very much appreciate your taking the time to tell us how successful we were in meeting and exceeding your expectations while you were our guest. Your feedback is instrumental in our ability to improve.


ABC Hotel Group にご宿泊頂きまして誠にありがとうございました。数多くのホテルの中から当ホテルをお選び頂きました事大変光栄に存じております。又この度はご滞在をご満足頂けたかどうか、お客様のご期待に応じる事ができたかどうかをお聞かせ頂く為のアンケートにご協力頂いておりますことに心より感謝申し上げます。お客様より頂きましたご意見は今後のサービス及び施設設備の向上の為の貴重な資料とさせて頂きます。
Please Select your language.ご希望の言語をお選びください.
 Response percentResponse total
English 

56.82%25
日本語 

43.18%19
Please log in:
  
 Response total
Guest Name 
44
Dates of Stay 
41
E-Mail Address 
41
  • Statistics based on 44 respondents;
First I would like to: (Please select 1 of the following choices. You will be offered the option to select the others at a later point in the survey.)
 Response percentResponse total
Offer my overall impressions of the ABC Hotel Group. 

52.27%23
Evaluate my experience(s) at a specific hotel(s). 

31.82%14
Share thoughts concerning the importance of various expectations I have of the ABC Hotel Group. 

15.91%7
Please share with us your overall impressions of the ABC Hotel group in the following areas:
The hotels are clean and well maintained.
 Response percentResponse total
Excellent 

35.29%6
Above Average 

23.53%4
Average 

29.41%5
Below Average 

5.88%1
Poor 

5.88%1
Check-in and check-out is prompt and efficient.
 Response percentResponse total
Excellent 

31.25%5
Above Average 

31.25%5
Average 

18.75%3
Below Average 

6.25%1
Poor 

12.5%2
Overall I receive good value for money paid.
 Response percentResponse total
Excellent 

26.67%4
Above Average 

33.33%5
Average 

20%3
Below Average 

13.33%2
Poor 

6.67%1
I experience good service and receive quality products when dining at the hotels.
 Response percentResponse total
Excellent 

40%6
Above Average 

20%3
Average 

26.67%4
Below Average 

6.67%1
Poor 

6.67%1
The hotel employees provide me with thoughtful and considerate service.
 Response percentResponse total
Excellent 

28.57%4
Above Average 

35.71%5
Average 

14.29%2
Below Average 

14.29%2
Poor 

7.14%1
If I experience a problem the hotel employees take personal ownership to ensure that the problem is corrected.
 Response percentResponse total
Excellent 

20%3
Above Average 

26.67%4
Average 

33.33%5
Below Average 

13.33%2
Poor 

6.67%1
Hotel staff uses my name when speaking with me.
 Response percentResponse total
Excellent 

33.33%5
Above Average 

26.67%4
Average 

20%3
Below Average 

13.33%2
Poor 

6.67%1
Hotel staff make eye contact when speaking with me.
 Response percentResponse total
Excellent 

37.5%6
Above Average 

18.75%3
Average 

6.25%1
Below Average 

31.25%5
Poor 

6.25%1
I would now like to:
 Response percentResponse total
Evaluate my experience(s) at a specific hotel(s). 

82.61%19
Share thoughts concerning the importance of various expectations I have of the ABC Hotel Group. 

8.7%2
Proceed to the end of the survey. 

8.7%2
Please select the hotel that you would like to evaluate.
 Response percentResponse total
Hotel A 

21.21%7
Hotel B 

33.33%11
Hotel C 

30.3%10
Hotel D 

12.12%4
Hotel E 

3.03%1
Please evaluate your experience at the [Q16.A*].
Please tell us about your experience with our reservations department.
Was the reservation made via the hotel, the ABC Hotel Group Reservation Department or another method?
 Response percentResponse total
Hotel 

51.85%14
ABC Hotel Group Reservation Department 

25.93%7
Other 

22.22%6
The reservation agent was knowledgeable, friendly and helpful when I booked my reservation.
 Response percentResponse total
Excellent 

32%8
Above Average 

48%12
Average 

12%3
Below Average 

4%1
Poor 

4%1
The service provided by the reservation agent was efficient and prompt when I booked my reservation.
 Response percentResponse total
Excellent 

24%6
Above Average 

32%8
Average 

24%6
Below Average 

16%4
Poor 

4%1
Additional comments concerning your experience when making your reservations:
 Response total
 
6
  • Statistics based on 6 respondents;
Please tell us about your arrival at [Q16.A*].
I was greeted promptly upon arrival at [Q16.A*].
 Response percentResponse total
Excellent 

25%6
Above Average 

45.83%11
Average 

20.83%5
Below Average 

4.17%1
Poor 

4.17%1
I was made to feel welcome upon arrival.
 Response percentResponse total
Excellent 

30.44%7
Above Average 

21.74%5
Average 

26.09%6
Below Average 

13.04%3
Poor 

8.7%2
Additional comments concerning your experience at arrival:
 Response total
 
5
  • Statistics based on 5 respondents;
Please tell us about your check-in experience at [Q16.A*].
I was greeted promptly upon arriving at the front desk.
 Response percentResponse total
Excellent 

25%6
Above Average 

29.17%7
Average 

29.17%7
Below Average 

12.5%3
Poor 

4.17%1
The front desk person that checked me in was knowledgeable, friendly and helpful.
 Response percentResponse total
Excellent 

22.73%5
Above Average 

31.82%7
Average 

18.18%4
Below Average 

22.73%5
Poor 

4.55%1
Everything was in order as per my reservation when I checked in.
 Response percentResponse total
Excellent 

21.74%5
Above Average 

21.74%5
Average 

30.44%7
Below Average 

21.74%5
Poor 

4.35%1
My check-in experience was efficient and quick.
 Response percentResponse total
Excellent 

27.27%6
Above Average 

13.64%3
Average 

31.82%7
Below Average 

13.64%3
Poor 

13.64%3
Additional comments concerning your experience at check-in:
 Response total
 
5
  • Statistics based on 5 respondents;
Please tell us about your check-in with our bell department.
The bell person that checked me in was knowledgeable, friendly and helpful.
 Response percentResponse total
Excellent 

40%8
Above Average 

25%5
Average 

20%4
Below Average 

5%1
Poor 

10%2
The bell person that checked me in made me feel welcome.
 Response percentResponse total
Excellent 

33.33%7
Above Average 

28.57%6
Average 

23.81%5
Below Average 

4.76%1
Poor 

9.52%2
The bell person that checked me in thoroughly explained the hotel services and facilities and explained to me the use and location of emergency exits and emergency equipment.
 Response percentResponse total
Excellent 

28.57%6
Above Average 

9.52%2
Average 

38.1%8
Below Average 

19.05%4
Poor 

4.76%1
The bell person that checked me in ensured that everything in my room was in working order.
 Response percentResponse total
Excellent 

23.81%5
Above Average 

33.33%7
Average 

14.29%3
Below Average 

19.05%4
Poor 

9.52%2
Additional comments concerning your experience with our bell service:
 Response total
 
5
  • Statistics based on 5 respondents;
Please tell us what you thought about our hotel public spaces.
The public spaces of the hotel were clean and well maintained.
 Response percentResponse total
Excellent 

38.1%8
Above Average 

28.57%6
Average 

19.05%4
Below Average 

9.52%2
Poor 

4.76%1
The public space furnishings and decor were tasteful and attractive.
 Response percentResponse total
Excellent 

30%6
Above Average 

40%8
Average 

15%3
Below Average 

10%2
Poor 

5%1
Additional comments concerning our hotel public spaces:
 Response total
 
5
  • Statistics based on 5 respondents;
Please tell us how you found your guest room.
My guest room was clean and well maintained.
 Response percentResponse total
Excellent 

33.33%7
Above Average 

33.33%7
Average 

19.05%4
Below Average 

9.52%2
Poor 

4.76%1
Everything in my guest room was in proper working order.
 Response percentResponse total
Excellent 

28.57%6
Above Average 

14.29%3
Average 

38.1%8
Below Average 

14.29%3
Poor 

4.76%1
My guest room was well appointed and comfortable. (Television, Internet connection, lighting, mattress, ample work space)
 Response percentResponse total
Excellent 

42.11%8
Above Average 

15.79%3
Average 

21.05%4
Below Average 

10.53%2
Poor 

10.53%2
The heating and air conditioning in my guest room functioned as I desired.
 Response percentResponse total
Excellent 

23.81%5
Above Average 

14.29%3
Average 

19.05%4
Below Average 

33.33%7
Poor 

9.52%2
The bathroom amenities were of superior quality and were useful and enhanced my stay.
 Response percentResponse total
Excellent 

30%6
Above Average 

10%2
Average 

35%7
Below Average 

15%3
Poor 

10%2
The housekeeping staff members that I came in contact with were knowledgeable, friendly and helpful.
 Response percentResponse total
Excellent 

25%5
Above Average 

5%1
Average 

40%8
Below Average 

10%2
Poor 

20%4
Additional comments concerning your guest room:
 Response total
 
4
  • Statistics based on 4 respondents;
Please tell us about your check-out and departure experience.
The front desk clerk that checked me out was knowledgeable, friendly and helpful.
 Response percentResponse total
Excellent 

20%4
Above Average 

40%8
Average 

25%5
Below Average 

10%2
Poor 

5%1
My bill was in order at the time of check-out.
 Response percentResponse total
Excellent 

25%5
Above Average 

45%9
Average 

20%4
Below Average 

5%1
Poor 

5%1
The check-out experience was efficient and quick.
 Response percentResponse total
Excellent 

31.58%6
Above Average 

21.05%4
Average 

21.05%4
Below Average 

15.79%3
Poor 

10.53%2
Additional comments concerning your experience at check-out:
 Response total
 
4
  • Statistics based on 4 respondents;
Did you use our restaurants or lounges during your stay?
 Response percentResponse total
Yes 

75.76%25
No 

24.24%8
Please select one. (You will be offered the opportunity to evaluate the other later in the survey.)
 Response percentResponse total
Outlet A 

40%10
Outlet B 

36%9
Outlet C 

12%3
Outlet D 

12%3
Select time of day:
 Response percentResponse total
Breakfast 

27.27%6
Lunch 

22.73%5
Dinner 

36.36%8
Other 

13.64%3
I was greeted promptly upon arrival and made to feel welcome.
 Response percentResponse total
Excellent 

29.41%5
Above Average 

29.41%5
Average 

23.53%4
Below Average 

11.77%2
Poor 

5.88%1
The outlet was clean and well maintained.
 Response percentResponse total
Excellent 

35.29%6
Above Average 

41.18%7
Average 

11.77%2
Below Average 

5.88%1
Poor 

5.88%1
The staff member that served me was knowledgeable, friendly and helpful.
 Response percentResponse total
Excellent 

23.53%4
Above Average 

35.29%6
Average 

17.65%3
Below Average 

17.65%3
Poor 

5.88%1
The selection of food and beverage offerings that was available was to my liking.
 Response percentResponse total
Excellent 

35.29%6
Above Average 

23.53%4
Average 

29.41%5
Below Average 

5.88%1
Poor 

5.88%1
The quality and taste of the product that I ordered was to my liking.
 Response percentResponse total
Excellent 

23.53%4
Above Average 

35.29%6
Average 

29.41%5
Below Average 

5.88%1
Poor 

5.88%1
Service was efficient and the timing of the service was appropriate.
 Response percentResponse total
Excellent 

29.41%5
Above Average 

17.65%3
Average 

35.29%6
Below Average 

11.77%2
Poor 

5.88%1
I found the portion sizes to be appropriate.
 Response percentResponse total
Excellent 

26.67%4
Above Average 

40%6
Average 

20%3
Below Average 

6.67%1
Poor 

6.67%1
Additional comments concerning [Q64.A*]:
 Response total
 
3
  • Statistics based on 3 respondents;
Did you use our banquet facilities during your stay?
 Response percentResponse total
Yes 

73.68%14
No 

26.32%5
I was greeted promptly upon arrival and made to feel welcome.
 Response percentResponse total
Excellent 

12.5%1
Above Average 

12.5%1
Average 

50%4
Below Average 

12.5%1
Poor 

12.5%1
The banquet room was clean and well maintained.
 Response percentResponse total
Excellent 

25%2
Above Average 

25%2
Average 

25%2
Below Average 

12.5%1
Poor 

12.5%1
Ambiance and decor were appropriate for the event I arranged (attended) with obvious attention to detail.
 Response percentResponse total
Excellent 

25%2
Above Average 

12.5%1
Average 

37.5%3
Below Average 

12.5%1
Poor 

12.5%1
The staff member that served me was knowledgeable, friendly and helpful.
 Response percentResponse total
Excellent 

12.5%1
Above Average 

25%2
Average 

37.5%3
Below Average 

12.5%1
Poor 

12.5%1
Staff were attentive and hospitable.
 Response percentResponse total
Excellent 

25%2
Above Average 

12.5%1
Average 

25%2
Below Average 

25%2
Poor 

12.5%1
The selection of food and beverage offerings that was available was to my liking.
 Response percentResponse total
Excellent 

12.5%1
Above Average 

25%2
Average 

25%2
Below Average 

25%2
Poor 

12.5%1
The quality and taste of the product was to my liking.
 Response percentResponse total
Excellent 

12.5%1
Above Average 

37.5%3
Average 

25%2
Below Average 

12.5%1
Poor 

12.5%1
The selections for Food & Beverage were creative, original and offered both value and flexibility for our needs.
 Response percentResponse total
Excellent 

12.5%1
Above Average 

25%2
Average 

37.5%3
Below Average 

12.5%1
Poor 

12.5%1
Service was efficient and the timing of the service was appropriate.
 Response percentResponse total
Excellent 

12.5%1
Above Average 

25%2
Average 

37.5%3
Below Average 

12.5%1
Poor 

12.5%1
I found the portion sizes to be appropriate.
 Response percentResponse total
Excellent 

12.5%1
Above Average 

37.5%3
Average 

25%2
Below Average 

12.5%1
Poor 

12.5%1
Additional comments concerning Banquets:
 Response total
 
1
  • Statistics based on 1 respondents;
Did you use any other of our facilities or services during your stay?
 Response percentResponse total
Yes 

66.67%22
No 

33.33%11
Please select one. (You will be offered the opportunity to evaluate the others later in the survey.)
 Response percentResponse total
Massage 

31.82%7
Concierge 

40.91%9
Business Center 

27.27%6
Select time of day:
 Response percentResponse total
Morning 

12.5%2
Afternoon 

50%8
Evening 

37.5%6
I was greeted promptly upon arrival and made to feel comfortable.
 Response percentResponse total
Excellent 

28.57%4
Above Average 

28.57%4
Average 

28.57%4
Below Average 

7.14%1
Poor 

7.14%1
The employee was professional and presented well.
 Response percentResponse total
Excellent 

25%3
Above Average 

25%3
Average 

33.33%4
Below Average 

8.33%1
Poor 

8.33%1
The employee was knowledgeable, friendly and helpful.
 Response percentResponse total
Excellent 

30.77%4
Above Average 

7.69%1
Average 

46.15%6
Below Average 

7.69%1
Poor 

7.69%1
The service provided was to my liking.
 Response percentResponse total
Excellent 

23.08%3
Above Average 

23.08%3
Average 

38.46%5
Below Average 

7.69%1
Poor 

7.69%1
I received value for the price paid.
 Response percentResponse total
Excellent 

15.39%2
Above Average 

23.08%3
Average 

38.46%5
Below Average 

15.39%2
Poor 

7.69%1
Additional comments concerning [Q89.A*]:
 Response total
 
3
  • Statistics based on 3 respondents;
I would now like to:
 Response percentResponse total
Share thoughts concerning the importance of various expectations I have of the ABC Hotel Group. 

63.64%21
Proceed to the end of the survey. 

36.36%12
Please help us better understand your expectations of the ABC Hotel group.
Hotel checkout is fast and efficient.
 Response percentResponse total
Most Important  

41.18%7
Very Important　 

23.53%4
Important　 

17.65%3
Slightly Important  

11.77%2
Not at all Important 

5.88%1
Hotel employees are knowledgeable and skillful in the performance of their duties.
 Response percentResponse total
Most Important 

23.53%4
Very Important　 

52.94%9
Important　 

11.77%2
Slightly Important 

5.88%1
Not at all Important 

5.88%1
Hotel employees make me feel welcome.
 Response percentResponse total
Most Important 

31.25%5
Very Important　 

25%4
Important　 

18.75%3
Slightly Important 

18.75%3
Not at all Important 

6.25%1
Hotel facilities are modern and contemporary.
 Response percentResponse total
Most Important 

13.33%2
Very Important　 

46.67%7
Important　 

20%3
Slightly Important 

13.33%2
Not at all Important 

6.67%1
Hotel environment makes me feel safe and secure.
 Response percentResponse total
Most Important 

41.18%7
Very Important　 

23.53%4
Important　 

17.65%3
Slightly Important 

5.88%1
Not at all Important 

11.77%2
Hotel provides a quality breakfast experience.
 Response percentResponse total
Most Important 

23.53%4
Very Important　 

29.41%5
Important　 

17.65%3
Slightly Important 

5.88%1
Not at all Important 

23.53%4
Hotel provides a quality lunch experience.
 Response percentResponse total
Most Important 

11.77%2
Very Important　 

17.65%3
Important　 

17.65%3
Slightly Important 

17.65%3
Not at all Important 

35.29%6
Hotel provides a quality dinner experience.
 Response percentResponse total
Most Important 

25%4
Very Important　 

12.5%2
Important　 

31.25%5
Slightly Important 

18.75%3
Not at all Important 

12.5%2
Hotel provides a variety of international cuisine.
 Response percentResponse total
Most Important 

31.25%5
Very Important　 

25%4
Important　 

6.25%1
Slightly Important 

18.75%3
Not at all Important 

18.75%3
Hotel provides appropriate sized portions in their food and beverage offerings.
 Response percentResponse total
Most Important 

26.67%4
Very Important　 

26.67%4
Important　 

20%3
Slightly Important 

13.33%2
Not at all Important 

13.33%2
Hotel lounge offers quality live entertainment.
 Response percentResponse total
Most Important 

20%3
Very Important　 

6.67%1
Important　 

40%6
Slightly Important 

20%3
Not at all Important 

13.33%2
Hotel has a fitness facility.
 Response percentResponse total
Most Important 

40%6
Very Important　 

20%3
Important　 

26.67%4
Slightly Important 

6.67%1
Not at all Important 

6.67%1
Hotel has a SPA.
 Response percentResponse total
Most Important 

26.67%4
Very Important　 

13.33%2
Important　 

13.33%2
Slightly Important 

40%6
Not at all Important 

6.67%1
Hotel has a barber/beauty salon.
 Response percentResponse total
Most Important 

20%3
Very Important　 

6.67%1
Important　 

26.67%4
Slightly Important 

13.33%2
Not at all Important 

33.33%5
Hotel check-in time is convenient.
 Response percentResponse total
Most Important 

42.86%6
Very Important　 

7.14%1
Important　 

21.43%3
Slightly Important 

14.29%2
Not at all Important 

14.29%2
Hotel check-out time is convenient.
 Response percentResponse total
Most Important 

50%7
Very Important　 

21.43%3
Important　 

14.29%2
Slightly Important 

7.14%1
Not at all Important 

7.14%1
Hotel is easy to use for business purposes, rest and relaxation.
 Response percentResponse total
Most Important 

33.33%5
Very Important　 

33.33%5
Important　 

13.33%2
Slightly Important 

13.33%2
Not at all Important 

6.67%1
Hotel provides good value for the price charged.
 Response percentResponse total
Most Important 

21.43%3
Very Important　 

35.71%5
Important　 

21.43%3
Slightly Important 

14.29%2
Not at all Important 

7.14%1
Hotel employees take personal ownership to insure that problems, when encountered, are corrected.
 Response percentResponse total
Most Important 

35.71%5
Very Important　 

28.57%4
Important　 

21.43%3
Slightly Important 

7.14%1
Not at all Important 

7.14%1
Hotel employees provide quality service in the food and beverage outlets.
 Response percentResponse total
Most Important 

21.43%3
Very Important　 

35.71%5
Important　 

28.57%4
Slightly Important 

7.14%1
Not at all Important 

7.14%1
Hotel employees are thoughtful and considerate.
 Response percentResponse total
Most Important 

28.57%4
Very Important　 

21.43%3
Important　 

21.43%3
Slightly Important 

7.14%1
Not at all Important 

21.43%3
Additional expectations that you may have of the ABC Hotel Group:
 Response total
 
2
  • Statistics based on 2 respondents;
May we ask you some questions about yourself? (You will only need to respond to those questions to which you are comfortable responding.)
 Response percentResponse total
Yes 

59.09%26
No 

40.91%18
Respondent Demographic Data
Gender
 Response percentResponse total
Male 

76.47%13
Female 

23.53%4
Age
 Response percentResponse total
Less than 20 

0%0
20-29 

5.88%1
30-39 

17.65%3
40-49 

41.18%7
50-59 

29.41%5
60 and above 

5.88%1
Marital Status
 Response percentResponse total
Single 

29.41%5
Married 

70.59%12
Number of people traveling with you:
 Response percentResponse total
0 

41.18%7
1 

35.29%6
2 

11.77%2
3 

5.88%1
More than 3 

5.88%1
Purpose of trip:
 Response percentResponse total
Business 

50%8
Vacation 

37.5%6
Shopping 

12.5%2
Family Gathering 

0%0
Leisure 

0%0
Personal 

0%0
Other 

0%0
If traveling with others:
 Response percentResponse total
Family 

66.67%6
Friends 

22.22%2
Business Associate 

11.11%1
My annual income level is:
 Response percentResponse total
Below $50,000 

6.25%1
$50,000-$99,000 

18.75%3
$100,000-$149,000 

6.25%1
$150,000-$199,000 

31.25%5
$200,000-$250,000 

12.5%2
Above $250,000 

25%4
My occupation is:
 Response percentResponse total
Professional 

40%6
Sales/Clerical 

13.33%2
Homemaker 

6.67%1
Management-Senior Leadership 

6.67%1
Management-Middle Management 

6.67%1
Management-Entry Level 

0%0
Small Business 

6.67%1
Service Industry 

13.33%2
Self Employed 

6.67%1
Construction, Labor, or Agri-Business 

0%0
Other 

0%0
Retired 

0%0
My level of education is:
 Response percentResponse total
High School 

18.75%3
Trade School or Jr. College 

0%0
4 Years Baccalaureate 

43.75%7
Post Graduate Degree 

37.5%6
Location of primary residence:
 Response percentResponse total
United States 

30.77%8
Japan 

50%13
Korea 

3.85%1
Hong Kong 

0%0
China 

0%0
Australia 

0%0
Taiwan 

0%0
Singapore 

0%0
Europe 

7.69%2
Other 

7.69%2
State
 Response percentResponse total
Alabama 

12.5%1
Alaska 

0%0
Arizona 

0%0
Arkansas 

0%0
California 

25%2
Colorado 

0%0
Connecticut 

0%0
Delaware 

0%0
District of Columbia 

0%0
Florida 

0%0
Georgia 

12.5%1
Hawaii 

37.5%3
Idaho 

0%0
Illinois 

0%0
Indiana 

0%0
Iowa 

0%0
Kansas 

0%0
Kentucky 

0%0
Louisiana 

0%0
Maine 

0%0
Maryland 

0%0
Massachusetts 

0%0
Michigan 

0%0
Minnesota 

0%0
Mississippi 

0%0
Missouri 

0%0
Montana 

0%0
Nebraska 

0%0
Nevada 

0%0
New Hampshire 

0%0
New Jersey 

0%0
New Mexico 

0%0
New York 

0%0
North Carolina 

0%0
North Dakota 

0%0
Ohio 

0%0
Oklahoma 

0%0
Oregon 

0%0
Pennsylvania 

0%0
Rhode Island 

0%0
South Carolina 

12.5%1
South Dakota 

0%0
Tennessee 

0%0
Texas 

0%0
Utah 

0%0
Vermont 

0%0
Virginia 

0%0
Washington 

0%0
West Virginia 

0%0
Wisconsin 

0%0
Wyoming 

0%0
Prefecture
 Response percentResponse total
Hokkaidō 

0%0
Aomori 

0%0
Iwate 

0%0
Miyagi 

0%0
Akita 

0%0
Yamagata 

0%0
Fukushima 

0%0
Ibaraki 

0%0
Tochigi 

0%0
Gunma 

0%0
Saitama 

0%0
Chiba 

0%0
Tokyo 

58.33%7
Kanagawa  

0%0
Niigata  

0%0
Toyama  

0%0
Ishikawa 

8.33%1
Fukui  

0%0
Yamanashi  

8.33%1
Nagano  

0%0
Gifu  

0%0
Shizuoka 

0%0
Aichi  

0%0
Mie  

0%0
Shiga  

0%0
Kyoto  

8.33%1
Osaka  

16.67%2
Hyōgo 

0%0
Nara  

0%0
Wakayama  

0%0
Fukuoka  

0%0
Saga  

0%0
Nagasaki  

0%0
Kumamoto  

0%0
Ōita 

0%0
Miyazaki  

0%0
Kagoshima  

0%0
Okinawa  

0%0
Tottori  

0%0
Shimane  

0%0
Okayama  

0%0
Hiroshima 

0%0
Yamaguchi  

0%0
Tokushima  

0%0
Kagawa 

0%0
Ehime  

0%0
Kochi 

0%0
What influenced your decision when deciding where to stay?
 Response total
 
5
  • Statistics based on 5 respondents;
In the future I will:
 Response percentResponse total
Make every effort to utilize the ABC Hotel Group and recommend it often. 

26.67%4
Use the ABC Hotel Group on occasions when it is convenient. 

53.33%8
Use the ABC Hotel Group only if there is a specific reason to do so. 

6.67%1
Avoid using the ABC Hotel group when possible. 

13.33%2
Optional Question Multiple Choice
 Response percentResponse total
A 

50%2
B 

25%1
C 

0%0
D 

25%1
E 

0%0
Optional Question Yes or No
 Response percentResponse total
Yes 

75%3
No 

25%1
Optional Question Write In Comments
 Response total
 
2
  • Statistics based on 2 respondents;
IF I EXPRESSED DISSATISFACTION WITH MY EXPERIENCE I AM WILLING TO OFFER MY FEEDBACK WHEN CONTACTED BY A MEMBER OF MANAGEMENT.
 Response percentResponse total
Yes 

52.27%23
No 

47.73%21
I PREFER TO BE CONTACTED BY:
 Response percentResponse total
E-Mail 

56.52%13
Telephone 

43.48%10
PHONE NUMBER WHERE I MAY BE REACHED:
 Response total
 
1
  • Statistics based on 1 respondents;
IS IT ACCEPTABLE IF WE PERIODICALLY CONTACT YOU IN THE FUTURE TO ASK FOR ADDITIONAL EVALUATIONS OF YOUR EXPERIENCES AT OUR HOTELS?
 Response percentResponse total
Yes 

53.13%17
No 

46.88%15
MAY WE PERIODICALLY SEND YOU E-MAIL ANNOUNCEMENTS RELATING TO SPECIAL OFFERINGS OR EVENTS THAT MAY BE PRESENTED BY OUR HOTELS?
 Response percentResponse total
Yes 

48.49%16
No 

51.52%17