Dear Customer,

At Key Survey, we understand the increasing importance of integrating your business processes with your applications. In this newsletter we introduce you two integration opportunities available out-of-the-box to Key Survey users:

• Salesforce.com, a leading CRM solution
• QlikView, a next-generation analytics tool

One-click Salesforce.com integration provides seamless data flow to effectively leverage Customer Relationship Management

Now you can experience all the benefits of using Key Survey as a professional data collection solution in conjunction with the leading CRM solution Salesforce.com.

Full integration with Salesforce.com allows seamless exchange of important data between you Key Survey and Salesforce.com accounts. Now, personalized surveys and forms can be easily pre-populated with all the relevant data you need from Salesforce.com. In addition, new data from completed surveys can now flow directly into your Salesforce.com account.

This powerful connection between Key Survey and Salesforce.com enables users to enhance their customer relations by surveying existing leads or contacts, capturing demographic data, conducting marketing research, tracking feedback and support cases, or capturing leads from your own Web site.

Click here to read examples on how to use Key Survey/Salesforce integration.

Integration with QlikView in-memory association technology allows sophisticated data analysis

Key Survey revolutionizes survey analysis by integrating with QlikView, the technology for "traditional" analytics solutions. Dashboards and alerts, multi-dimensional analyses, slice-and-dice data and other features are now available to Key Survey users without the limitations or complexities of traditional BI applications.

As a result of integration, data gathered in Key Survey can be easily exported to QlikView in an understandable and well-structured XML format. QlikView Analyzer allows users to seamlessly connect to any QlikView Server to perform further analysis and reporting based on QlikView applications.

Results can easily be shared between users via bookmarks or as printed PDF reports. Seamless integration with Microsoft Office then makes QlikView graphs, tables, and data available for common Microsoft Office documents.

Click here to learn more about the benefits of QlikView integration.

User Tip: Using Email Alerts

Key Survey's Email Alert feature allows you to generate automatic email alerts sent to either yourself or a respondent, when a particular response is selected. Additionally, you can set up an Email Alert to go to other email addresses and you can even set up a unique email which can be tailored to specific needs depending on each answer a respondent makes. In fact, each email can have a unique subject line, body text, list of recipients and sender's address. Emails sent to your respondents can even include attachments.

Email Alerts are often used to notify customer support if a respondent chooses answers that indicate that he/she is "dissatisfied," or that notify a sales person if the respondent answers a survey indicating that he/she is planning a purchase soon. Email Alerts can even automatically email an e-catalog to a respondent if he/she answers "yes" to the question, "Do you want to receive a catalog?" or a question similar.

To set up an Email Alert, click the [Email Alert to] button while editing or adding a new question to your survey.

In general, setting up an Email Alert requires two steps:

Step 1: Setting up the rules and conditions as to when the alert(s) should be sent. This menu depends on the question type that the alert is applied to; and

Step 2: Indicating the "to," "reply," and "undelivered" e-mail addresses and composing the text for each Email Alert.

There are few things you should keep in mind when setting up Email Alerts:

• If you select multiple responses for the questions, "Check All That Apply" and "List Box" types, the system will send an Email Alert only if the combination of these responses is chosen by the respondent.
• You can set up Email Alerts to go out to both respondents and specified addresses at the same time. To do so, go through the setup procedure twice - once in each mode.
• Email Alerts to respondents can be sent only if: 1 - you launch your survey via Key Survey email distribution system and 2 - your survey is not anonymous.
• You can send Email Alerts to all respondents who have taken your survey via Master Link by creating questions that ask for respondents' email addresses and then inserting tag <EMAIL_REPLY/> in the answer field in which the respondent inputs his/her email address in order to receive an Email Alert.

Give us your feedback

Throughout our history, our product development has been guided by customer requests. And this newsletter is no exception.

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