City of Dallas: Department of Street Services
Customer Service Survey for DallasSTREETWORKS
1. If applicable, please provide the location of the project pertaining to the Customer Service Questionnaire.
1. If applicable, please provide the location of the project pertaining to the Customer Service Questionnaire.
2. Was there adequate signage alerting you when approaching the maintenance area?
2. Was there adequate signage alerting you when approaching the maintenance area?
Yes
No
No Opinion
N/A
Comments
3. Did you feel safe while driving through the maintenance area?
3. Did you feel safe while driving through the maintenance area?
Yes
No
No Opinion
N/A
Comments
4. Did the Department of Street Services use equipment that looks well-maintained and in good working condition?
4. Did the Department of Street Services use equipment that looks well-maintained and in good working condition?
Yes
No
No Opinion
N/A
Comments
5. Was the work provided in a timely manner?
5. Was the work provided in a timely manner?
Yes
No
No Opinion
N/A
Comments
6. Did the work performed solve the problem?
6. Did the work performed solve the problem?
Yes
No
No Opinion
N/A
Comments
7. Was the worksite left clean and free of debris?
7. Was the worksite left clean and free of debris?
Yes
No
No Opinion
N/A
Comments
8. If you called the Department of Street Services, please rate the service provided by the department representative.
8.
If you called the Department of Street Services, please rate the service provided by the department representative.
Excellent
Good
Average
Needs Improvement
Poor
Comments
9. If asked to be contacted, did a department representative contact you regarding the status of your service request?
9. If asked to be contacted, did a department representative contact you regarding the status of your service request?
Yes
No
No Opinion
N/A
Comments
10. Please rate the overall satisfaction with the services provided by the Department of Street Services.
10. Please rate the overall satisfaction with the services provided by the Department of Street Services.
Excellent
Good
Average
Needs Improvement
Poor
Comments
11. How can we provide you with better customer service?
11. How can we provide you with better customer service?
12. If you would like to be contacted about this questionnaire, please provide all applicable information (i.e. name, address, phone number, email address, service request number, incident location, etc.) in the section below:
12. If you would like to be contacted about this questionnaire, please provide all applicable information (i.e. name, address, phone number, email address, service request number, incident location, etc.) in the section below: