City of Dallas: Department of Street Services
Customer Service Survey for DallasSTREETWORKS
1. If applicable, please provide the location of the project pertaining to the Customer Service Questionnaire.
2. Was there adequate signage alerting you when approaching the maintenance area?
2. Was there adequate signage alerting you when approaching the maintenance area?
3. Did you feel safe while driving through the maintenance area?
3. Did you feel safe while driving through the maintenance area?
4. Did the Department of Street Services use equipment that looks well-maintained and in good working condition?
4. Did the Department of Street Services use equipment that looks well-maintained and in good working condition?
5. Was the work provided in a timely manner?
5. Was the work provided in a timely manner?
6. Did the work performed solve the problem?
6. Did the work performed solve the problem?
7. Was the worksite left clean and free of debris?
7. Was the worksite left clean and free of debris?
8. If you called the Department of Street Services, please rate the service provided by the department representative.
8. If you called the Department of Street Services, please rate the service provided by the department representative.
9. If asked to be contacted, did a department representative contact you regarding the status of your service request?
9. If asked to be contacted, did a department representative contact you regarding the status of your service request?
10. Please rate the overall satisfaction with the services provided by the Department of Street Services.
10. Please rate the overall satisfaction with the services provided by the Department of Street Services.
11. How can we provide you with better customer service?
12. If you would like to be contacted about this questionnaire, please provide all applicable information (i.e. name, address, phone number, email address, service request number, incident location, etc.) in the section below: