We successfully deliver Key Survey solutions to our customers across various industries including,
but not limited to, Finance, Manufacturing, Retail, Education, Health Care, Insurance,
Market Research, and Human Resources.
Each of Key Survey's customers has a story to tell, so we've given them a chance to share
their experiences with you.
Level5
LEVEL5 and its strategic consulting group improves margins by streamlining data gathering processes.
National Dodge
National dodge uses Key Survey to improve customer satisfaction, respond to problems - and keep their Chrysler five-star rating.
American Airlines
American Airlines comprehensively manages customer and employee feedback with Key Survey.
Iowa Area Education Agency 267
Key Survey improves Iowa Area Education Agency 267's effectiveness.
Unilever
Tired of paper forms, Unilever product testers turn to Key Survey for electronic feedback.
Benchmarking in an Instant
In the past, we just mailed a big long survey including all the questions for different functional areas to each organization that we have members and have the recipients of the survey to pass around to the related staff to complete. This process was not only time consuming but also required a lot of work and energy from the members who received the survey to pass the survey around to those who are appropriate to complete specific portion of the survey within their organizations. Thus it was hard for us to get a good response rate for this study and provide our members with timely benchmarking information.
Key Survey's role
in CI's award winning product
Consumer intelligence (CI) needed to interact with members of our mystery-shopping panel and provide
a seamless process for telephone mystery shopping of Home & Motor insurance products. We needed to
guide shoppers, via an online portal, to complete a series of six phone-calls followed by surveys.
In addition there were two final wrap-up surveys. Multiple surveys were needed for each shopper.
And the whole process had to be controlled by our own portal, so that shoppers could be paid or
followed up if they failed to complete.
Renown Health uses Key Survey to expand
and streamline Mystery Shopping Program
The tracking, data input and reporting component alone were taking approximately one hour each. We started with 15 lobbies but when we started expanding the program, it quickly became burdensome and inefficient.
Today We use Key Survey and have more than 105 First Impression areas that are audited - you can easily see how the initial method could not support an expansive program.
Discrete Choice Experiment in Health
We needed to value two health assessments using a discrete choice experimental design (e.g.., we showed each respondent a pair of scenarios describing health and asked which scenario the respondent would prefer to live in).
This required an extraordinarily complex questionnaire design that presented all possible combinations of all possible responses as described by each questionnaire. Each scenario had to be presented a certain number of times in order to achieve statistical efficiency.
The chances of this occurring in a randomly generated design were very small, simply due to the vast number of possible health scenarios.
Key Survey used to manage Assessments
Our CEO's assistant was working to complete organizational assessment leads coming through our website. The volume and size of the organizations interested in the assessments were continuing to grow. The survey that used to be supplied to a singular hospital of leaders was now being requested by hospital systems with as many as 250 facilities.
