| TYPES OF QUESTIONS |
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| GENERAL QUESTIONS |
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| What is Key Survey? |
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| Key Survey is the choice of thousands of organizations worldwide for its powerful features and unparalleled ease-of-use. Professional researchers and first-timers alike rely on Key Survey software to collect and analyze data, and report and present the results. The company's portfolio of data collection applications include Enterprise Solution, Workgroup Solution, Private Label Solution, Premium, Professional packages, and a variety of other survey service and support offerings including survey scanning, paper surveys, data entry, and panel selection. |
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| What does Key Survey do? |
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| Key Survey allows you to create and distribute surveys, collect response data and produce reports - all of which are marketing essentials - in a seamless, lightning fast online environment. Further, since the software runs off our servers, you have zero IT troubleshooting to worry about, allowing you to focus purely on getting results. |
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| What are the benefits of online surveys? |
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| Inexpensive, fast, effective. A typical online survey costs half the price of a traditional mailed survey. The majority of responses are back in less than a week (usually sooner). Analysis can be virtually instantaneous and produce an astronomically high response rate of 50% on average - much higher than in traditional surveys. |
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| How does Key Survey work? |
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| Key Survey is a web-based application hosted on our secure servers. Users simply connect to Key Survey via the Internet, and log in to the application. All you need is a browser and an Internet connection, and you are ready to use Key Survey. |
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| What programming skills do I need to use Key Survey? |
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| None. Our user-friendly interface and wizards guide you step by step through the survey design and distribution process. |
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| Do I have to download any software to use Key Survey application? |
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| No! Key Survey is a 100% web-based tool, which means that you will be able to work with your surveys anytime from anywhere! |
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| Which browser version(s) do I need to create or take a survey? |
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| To create a survey, we recommend you use Microsoft Internet Explorer 6 or higher. Your respondents can use any web browser that meets CSS 1.0 and HTML 3.2 requirements. Your respondents will NOT need Java script to take the surveys. |
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| How do I get upgrades to Key Survey? |
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| Because Key Survey is a web-based application, when we add new features, you will have access to them immediately the next time you use our survey tool. There is no need to download any software or make system adjustments. |
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| I need assistance and support using Key Survey - how I can get it? |
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FREE Tech support is provided to our users through an interactive website utility, by e-mail and by phone. Live website Support is our unique offer to you that allows you to discuss all important issues in an online chat. Just click on the picture of the woman in the upper right hand corner of our application to get help with any questions you have.
Please note the working hours:
Live Support: Mon - Fri, 6 a.m. - 1 a.m. GMT
Phone Support: 1-800-554-985 Mon - Fri, 6 a.m. - 1 a.m. GMT. |
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| How do I purchase Key Survey subscription? |
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| Just go to the Subscribe section and select a payment method. If you'd like to purchase a customized subscription or have any questions about your purchase, call our Sales Support, at: 888-708-8118 (Toll Free). |
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| What happens when my subscription expires? |
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| When your subscription expires - 30 days for trials, 1 year for subscriptions - your access to the account is restricted. You can convert a trial into a paid subscription or renew if you've already subscribed to continue using Key Survey. There is never any data loss when your account expires - we hold onto it for you. |
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| TOP 20 APPLICATION QUESTIONS |
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| How to delete questions that already have answers? |
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There are two ways: (a) Delete the results of those people
who answered the questions and then delete the
questions, or (b) Hide the answered questions and create
the same new ones.
If you do not have responses to your questions you can
easily delete them.
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| How to edit the survey after it's been created,
published and generating responses (to add
questions, for example)? |
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You can add questions, hide old ones, edit questions and
answer options texts once your survey is generating
responses. However, you can only change the text content.
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| How to launch a survey to a list of addresses? |
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Create a CSV file containing e-mail addresses and then
import it. After creating the file go to E-MAIL TO LIST PAGE
(found in the upper-right corner dropdown menu) and
choose IMPORT E-MAIL LIST FOR BULK SURVEY DISTRIBUTION
option. Then click the BROWSE button, choose the file, and
then click IMPORT ADDRESS FILE. After that you can send the
survey to your respondents by clicking SEND E-MAIL button.
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| How to set the survey start and end dates? |
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Go to LAUNCH page where you can find the options for
start and end dates and TIME OF YOUR SURVEY and set
the proper dates.
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| How to see the text responses in report? |
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Go to REPORT >NEW >QUESTIONS page and check
SHOW TEXT RESPONSES box opposite to
the questions with text responses. Then in the online
report click the expand button near every
question with text responses.
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| How to edit responses? |
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Use the EDIT RESPONSES option to edit records on your
respondent's survey results. Click EDIT in the VIEW BY
RESPONDENT mode and take the survey correcting
the responses.
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| How to print your survey? |
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You can convert your survey to a PDF file, if this feature
is included in your subscription you can find a PRINT icon
next to the survey name on the home page in your
account.
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| How to design a survey from an existing one? |
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To design a survey from an existing one go to NEW
SURVEY page and check the I WANT TO DESIGN A NEW SURVEY
BY EDITING AN EXISTING SURVEY checkbox. Then choose the
desired survey and click the next button.
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| How to align the description text? |
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To align the description text you can use HTML tags,
described in the Help file at this
link.
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| What does absolute rank mean? |
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The ABSOLUTE RANK checkbox is used in the RATE DIFFERENT
ITEMS ALONG THE SCALE OF YOUR CHOICE question type and
allows your respondents to rate items using each rating
only once.
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| How to make a survey active or inactive? |
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To make your survey active or inactive go to
SURVEY LAUNCH page where you will be able
to set your survey start and end dates
or response limit.
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| How to change the FROM field in the email
invitation letter? |
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You should have the ALIAS feature in your subscription
plan to be able to change the FROM field in the email
invitation letter. Go to the E-MAIL SURVEY page and click
the EDIT E-MAIL button. Make the proper changes and click
SAVE.
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| How to edit the body of the email? |
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Go to E-MAIL SURVEY page and hit EDIT E-MAIL button. Here
you can edit the body of the email as you want. After all
your changes click the SAVE button.
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| How to remind respondents who have not
taken the survey? |
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Send e-mail reminders to those who have not completed
your survey. On the E-MAIL RESULTS page, the E-MAIL REMINDER
button will take you to the page where you can set up
the reminder to be sent out. It will automatically be sent
on a pre-set date.
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| How to include partial completed responses
into report? |
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Go to the REPORT > NEW> RULES page. If you have any
partially completed responses, you will find a special
check box which allows you to include abandoned answers
into the report. Note that partially completed responses to the surveys, that have not been distributed via our
email system, can be saved and included into a report if
IGNORE RESPONSE AND DO NOTHING or OVERRIDE WITH RESPONSE
VALUES rules have been set on the SURVEY RULES page.
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| How to hide questions in the report? |
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Go to the REPORT> NEW>QUESTIONS page and check HIDE
checkboxes for the questions which you do not want to
see in your report.
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| How to test a survey? |
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Before you launch a survey, you can test it. Go to TEST
SURVEY page, click TEST SURVEY button and take your
survey as respondents will take it. Response data will
be saved in a test report.
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| How to add logo to a survey? |
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Go to the EDIT SURVEY > SELECT LAYOUT page and choose
ENABLE LOGO option. Then click the BROWSE button to find
your logo image file saved locally on your computer.
Select that file and click ATTACH LOGO to upload it. You can
preview the final design by hitting the PREVIEW button.
Note that you can upload files with the extensions JPG,
JPEG, BMP, or GIF.
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| How to create surveys in other languages? |
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The easiest way is to simply type your questions in the
other language. Key Survey has a feature called
MULTILINGUAL SURVEY. Use this feature to launch the same
survey in different languages. While setting up a survey
you can translate all parts of the survey including
survey name, survey description, THANK YOU NOTE,
questions, and answers into several languages.
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| How to change survey colors, fonts, and
alignment? |
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You can use HTML tags while creating a survey to change
its colors, fonts, alignment, etc. Another user-friendly way
to do it is to take advantage of our BASIC LAYOUT page
where you can create a design with a few simple clicks.
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| REGISTRATION QUESTIONS |
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| How do I sign up for Key Survey? |
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We encourage you to try the tool before you buy. By registering the Free Trial you obtain a 30-day FREE access to Key Survey. There's no limit to the number of surveys and questions you can create. You can also distribute them to as many respondents as you wish. The only limitation of the trial version is 20 credits which allows you to see the report for only 20 first responses.
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To download Top 20 Application questions please click here (200 kb).
