Secure Connection

This feature is used to encrypt the survey data. Encryption is the scrambling of data into a code that is unreadable to anyone who does not have the key that deciphers it. Only you and our server have the key to unlock your code. With our application online, all your account information is protected by 128-bit encryption to maintain the privacy and confidentiality of your data. To take advantage of encryption technology, you will need to obtain a secure browser, one that supports 128-bit encryption.

To use a "Secure Connection" in your survey you need to select the Secure Connection option on the survey Launch or the survey Report page. When applying this feature you should keep in mind the following:

  1. You cannot use both Secure Connection and Customized URL options at the same time.
  2. SSl does not support https (secure) connection with IP address. If you need to establish secure internet connection you need to use domain name instead of IP address.
  3. If your survey contains links to images or other objects that are not located on our server, respondents may get alert messages saying that the page contains both secure and non-secure items. In this case you might want to inform your respondents beforehand, that all the information is sent via secure connection and cannot be easily read by a third party, and only images or other embedded objects are sent via non-secure connection.
  4. When opening a secure link respondents may get alert messages saying that the page they enter is secure. This alert can be turned off only by respondents themselves.
  5. Depending on browsers type and their settings there might pop up a confirm messages informing your respondents that the data they enter in the forms will be sent via secure connection. Please note that it is impossible to turn off such message in some of the browsers.