Email Reminder

You can send an e-mail reminder to the respondents whose email addresses are in your survey Incompletes list.

To set up Email Reminder go to the Surveys home page, select the survey to send reminder for and click the Schedule Reminder link from the Survey Information pane, then:

In the Email Text tab compose your reminder message. For details consult the Compose Email help chapter.
Click the Next button and specify the way this reminder should be sent:
- Select the Email reminder today option to email the reminder during an hour of the current day. Depending on the load of the mail server email reminders may be queued and will be sent during 30-60 minutes after the initial launch.
- Select the Email reminder to non-respondents N days after first invitation option to email the reminder on the Nth day after the survey email invitation was sent to a respondent.
  For example: A survey was launched on April, 1. A reminder is set to go out in 10 days. Respondents who did not submit the survey, will receive the reminder email on April, 11. If you launched the survey once more to a different group of people on April, 5th, these people will receive the reminder on April, 15 - 10 days after they got their survey invitation.
- Select the Email reminder on option to email reminder on a specific date. To send email reminder today, use the Email reminder today option instead of setting current date in this option.
Enter a list of emails which you want to include to mailing
- Select the Send to all unsubmitted respondents option to send to all emaill addresses listed in the incompletes list, both Not Started and In Progress.
- Select the Send to all Not Started respondents option to remind only those who got your invitation but did not open and submit it.
- Select the Send to all respondents In Progress option to remind respondents who started your survey but did not complete it.
- Select the Edit address list manually option to edit the list of addresses reminder will be sent to. Thus you can exclude certain addresses from the reminder mailing.
  Note: for the Email Survey Distribution with Password Protection method of launch the email addresses must go along with the passwords in the following format email@domain.com - password.

Click the Finish button to activate Email Reminder.
Click Test Email to indicate email address and send test email to it.
Click Back to go back to edit reminder message.

Note

You can send reminder only for active surveys.
You can schedule as many reminders as you need, but only one reminder will be sent to non-respondents of the particular survey per day.
When reminder is activated click the reminder sent date to change its or click the delete button to cancel the reminder sending and deactivate it.
If your survey was prepopulated using the Autofill feature, you can use [Fx] tags to insert imported data to your email reminder.
If you send reminder for the survey that was launched to people from Contact Manager you can use [CM:Contact Field] tag to insert contacts' data to the email reminder message.