Email Reminder

What this feature is, why you should use it and when

Step by step implementation of this feature

Video Tutorial

This section explains what the "Email Reminder" is and why you should use it

What: This advanced feature allows you to send an e-mail reminder to the respondents whose email addresses are in your survey Incompletes list.

Why: This feature is used to customize your email reminder message and sent to those who got but did not complete your survey.

We are about to show you step by step how to implement this feature

To set up 'Email Reminder' distribution you need to go to the 'Email Results' page (click on the number of incompletes, use navigation drop-down menu when editing your survey or click the Manage Responses button from the Surveys home page) and click the Email 1st Reminder button, then:

1. Click the Edit Email button to compose your message. For details consult the 'Compose Email' help chapter.
2. Specify the way this reminder should be sent:
   • Select the 'Do not email reminder' option if you do not want to send this reminder any more.
     
   • Select the 'Email 1st reminder today' option to email the reminder during a current day. Depending on the load of the mail server email reminders may be queued and will be sent during 30-60 minutes after the initial launch
   • Select the 'Email 1st reminder to non-respondents [x] days after first invitation' option to email the reminder on the Nth day after the survey email invitation was sent to a respondent.
     For example, a survey was launched on April, 1. A reminder is set to go out in 10 days. Respondents who did not submit the survey, will receive the reminder email on April, 11. If you launched the survey once more to a different group of people on April, 5, these people will receive the reminder on April, 15 - 10 days after they got their survey invitation.
   • Select the 'Email 1st reminder on' option to email reminder on a specific date.
3. Enter a list of emails which you want to include to mailing
   • Select the 'Send to all unsubmitted respondents' option to send to all emaill addresses listed in the incompletes list, both Not Started and In Progress.
   • Select the 'Send to all Not Started respondents' option to remind only those who got your invitation but did not open and submit it.
   • Select the 'Send to all respondents In Progress' option to remind respondents who started your survey but did not complete it.
   • Select the 'Edit address list manually' option to edit the list of addresses reminder will be sent to. Thus you can exclude certain addresses from the reminder mailing.
4. Use corresponding option to set the email priority:
   • Select 'Normal' to set the normal priority to the email.
   • Select 'High' to set the high priority to the email.
   
   

Click the Save button to activate Email Reminder.
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