Email Body Text

If you are using respondent's name along with the email address for manual or bulk email invitation distribution, you can insert the name into email body text. To do it you need to type [NAME] and the respondent's name will appear in this position. If there is no name in the square brackets, the [NAME] token will be replaced with the email address.
For example, if you use address [John Smith]j.smith@domain.com, the [NAME] token will be replaced with John Smith.
Please note that [NAME] tag is not applicable and cannot be used when you send an email reminder.

You can place the link to your survey within your email body text. If you want to use survey name as such link just type [S] and the link will appear in this position.

You can place survey name within your email body as a text. Just type [S_text] and survey name will appear in this position.

You can place the link to your survey within your email body text. If you want to use survey title as such link just type [ST] and the link will appear in this position.

If you want to use survey title as a text just type [ST_text] and it will appear in this position.

You can also type [URL] and this token will be replaced with the hyperlinked URL of your survey.

For example, if you write
'We will be grateful if you give us your feed back by taking [S]. If this link does not work, copy and paste the line below:
[URL]',
your respondents will see the following text:
'We will be grateful if you give us your feed back by taking WEBSITE EVALUATION. If this link does not work, copy and paste the line below:
http://keysurvey.com/show.jsp?SID=616&Pwd=6e2f'.

If you type [URL_text] this token will be replaced with non-hyperlinked URL of your survey.

If you are composing a text for 'Email Alert', and you want to include link to the response use token [R], it will be automatically substituted by the link in the email body.

If you are composing a text for 'Alert to respondent', and you want to include link to the report by respondent without navigation buttons use token [RnoNav], it will be automatically substituted by the link in the email body. The one who receives the Email Alert can view only the particular report.

You can also allow your respondents to remove their addresses from the survey email list. To do it, you need to use token [REMOVE] within your email body text. This token will be replaced with the following linked text: 'Remove from list'. If respondents click this link, their email addresses will be automatically removed from the survey email list.
Note that respondents whose links were removed from the survey email list in such a way, can still use links from the invitation email to take the survey.

If you pre-populate some of your survey questions usign the Autofill feature, you can insert some additional information on respondents (name, email etc.) in your email body text as well as in the questions and answer options text. To do it use tag [Fx], where x is number of import field (column) of your Data File. For example, if you import respondents' names in field (column) one, you can address one of them in the email as 'Dear [F1]' and tag [F1] will be automatically substituted by respondent's name.

If you launch your survey to people from Contact Manager you can pre-populate invitation email with the contacts' data, such as name, email, position, address and other data depending on the Contact Manager settings in your account. To do it use [CM:Field Name] tag, where Field Name is exact name of the field in the Contact Manager. For example, if you want to import respondents' names, you can address one of them in the email as 'Dear [CM:Name]' if this field exists in the Contact Manager. This tag will be automatically substituted by respondent's name.