Compose E-mail

What this feature is, why you should use it and when

Step by step implementation of this feature

This section explains what the "Compose E-mail" is and why you should use it

What: This feature allows you to edit your e-mail, compose your message, indicate 'from', 'reply', 'undelivered' e-mail addresses, attach documents etc.

Why: This feature is used to make the e-mail appear as if it were coming from some other e-mail address than that indicated in your personal account, have replies routed to the proper departments and attach documents which people can then comment on in your survey.

We are about to show you step by step how to implement this feature

To compose your e-mail you need to click [Edit E-mail] on one of the following pages: 'E-mail survey', 'E-mail To List', Email survey Using Address Book', 'E-mail Alert', 'E-mail Reminder', 'E-mail Report', and then:

1. Indicate the 'from' address for your email in the 'From' field if your subscription plan includes the 'Alias email' option. You may also write your name along with the email address. To do this use the following format: "John Smith"<john.smith@domain.com>
2. Indicate an e-mail address where reply e-mails of the respondents will be sent to in the 'Send replies to' field, if your subscription plan includes 'Reply To' option.
   
3. Indicate an e-mail address where the copy of undelivered e-mail messages will be sent to in the 'Send undelivered to' field, if your subscription plan includes the 'Reply To' option.
4. Write the subject for your e-mail in the 'Subject' field. The e-mail subject should be as interesting and powerful as possible in order to ensure your e-mail is opened. It is the first thing we read. Make sure it is clear and state the purpose of your survey, report, reminder or alert e-mail. Note: make sure "Subject" field does not contain brakes. It is not recommended to copy/paste "Subject" from external sources. These actions may corrupt your Invitation Email.
5. Use the 'Attachment' field to attach a document to your e-mail when sending your survey or report, setting up an e-mail alert to respondent if your subscription plan includes the 'Attach file' option. Click [Browse] to select a file saved locally on your computer. Note that its size should be under 4 MB. This file will be attached to your e-mail after you click [Save].
   Keep in mind that this field is omitted when you set an e-mail alert to survey owner and when you send an e-mail reminder.
6. Use a WYSIWYG editor to create and format your content. Like word processors, the WYSIWYG (what you see is what you get) editor is equipped with a full text-editing interface;
   
7. The e-mail body field contains placeholder text.
   You must delete this text and its place write an invitation to participate in your survey or to view your report. Use the e-mail body field to enter the text for your reminder or alert e-mail as well. In a warm inviting tone, ask the respondent to fill in the survey or view the report. Be genuine and clear about what the purpose of the survey is and how the information will be used. Stress the importance of this respondent's contribution and make it clear you ensure respondent's privacy.
   You can use the following tags in the body of your invitational text:
   • [S] to insert the survey name as a link;
   • [S_text] to insert the survey name as a text;
   • [ST] to insert the survey title as a link;
   • [ST_text] to insert the survey title as a text;
   • [URL] to insert hyperlinked web URL of the survey;
   • [URL_text] to insert web URL of the survey as a text;
   • [REMOVE] to insert a link to allow respondents to remove their e-mail addresses from your list.

   This link is unique to each recipient, and your recipient should not forward it. If the recipient needs others to evaluate the survey, you must send them the Master URL as it appears on the publish page. If you do not use the survey link [S] or [URL] tags, a unique survey link with your survey name and the web URL of the survey will appear at the bottom. If you publish survey inside e-mail with alternative text and you do not use [S] or [URL] tags, the text and the survey URL will appear above the survey and a unique survey link with your survey name and the survey URL will appear below the survey. When writing this text you can use additional tags and HTML.
   Note that if you compose the text for e-mail alert you can use [R] or [RnoNav] tags, for details consult the 'E-mail Body Text' help chapter.