Compose E-mail

To compose your e-mail click the Edit E-mail button on one of the following pages:

• E-mail survey
• E-mail To List
• E-mail survey to people from Contact Manager
• E-mail 360 survey to people from Contact Manager
• E-mail Alert
• E-mail Reminder
• E-mail Report

1. Indicate the 'from' address for your email. Default address is the email address of your account. You may also write your name along with the email address. To do this use the following format: "John Smith"<john.smith@domain.com>
2. Indicate an e-mail address where reply e-mails of the respondents will be sent to in the 'Send replies to' field.
3. Write the subject for your e-mail in the 'Subject' field. The e-mail subject should be as interesting and powerful as possible in order to ensure your e-mail is opened. It is the first thing we read. Make sure it is clear and state the purpose of your survey, report, reminder or alert e-mail.
   Note: make sure "Subject" field does not contain brakes. It is not recommended to copy/paste "Subject" from external sources. These actions may corrupt your Invitation Email.
4. Click the Attach Files link to attach a document to your e-mail when sending your survey or report, setting up an e-mail alert to respondent. You can attach more than one file. Click Attach file... to add new attach field. Then click the Browse button to select a file saved locally on your computer. Note that total size of all uploaded files should be under 4 MB.
   Keep in mind: This field is not available when you set an e-mail alert to survey owner and when you send an e-mail reminder.
5. Use the following options to set the email priority:
   • "Normal" is commonly used if no priority stressing is needed. This is the default option.
   • Select "High" to stress on the priority and importance of your invitation email.
   
   If you want to be notified when respondents recieve your invitation email select the "Request return receipts" option.
   Note that 'From' and 'Send replies to' fields must not contain email addresses with a domain name of the server on which this application is set.
   
6. Use a WYSIWYG editor to create and format your content. Like word processors, the WYSIWYG (what you see is what you get) editor is equipped with a full text-editing interface;
   
7. The e-mail body field contains placeholder text.
   You must delete this text and write an invitation to participate in your survey or to view your report. Use the e-mail body field to enter the text for your reminder or alert e-mail as well. In a warm inviting tone, ask respondent to fill in the survey or view the report. Be genuine and clear about what the purpose of the survey is and how the information will be used. Stress the importance of this respondent's contribution and make it clear you ensure respondent's privacy.
   You can use the following tags in the body of your invitational text:
   • [S] to insert the survey name as a link;
   • [S_text] to insert the survey name as a text;
   • [ST] to insert the survey title as a link;
   • [ST_text] to insert the survey title as a text;
   • [URL] to insert hyperlinked web URL of the survey;
   • [URL_text] to insert web URL of the survey as a text;
   • [REMOVE] to insert a link to allow respondents to remove their e-mail addresses from your list.
   • [Fx] to insert data pre-populated by means of the Autofill feature that is used along with the Email Survey Distribution.
   • [CM:Field Name] to insert contact's personal data from the Contact Manager if the survey is launched to people from the Contact Manager

   This link is unique to each recipient, and respondents should not forward it. If the recipient needs others to evaluate the survey, you must send them the Master URL as it appears on the survey launch page. If you do not use the survey link [S] or [URL] tags, a unique survey link with your survey name and the web URL of the survey will be substituted at the bottom automatically. When writing invitation text you can use additional tags and HTML.
   Note that if you compose the text for e-mail alert you can use [R] or [RnoNav] tags, for details consult the 'E-mail Body Text' help chapter.