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Some popular mail servers may block all the e-mail from you if you repeatedly send mail to a bad address on their domain, that's why it is recommended you remove all addresses that got bounced from the mailing list.
To show the list of bounced e-mail messages, select one or more categories and click the Show List button
on the Surveys > Manage Responses > Manage Bounces page, and then:
- Choose the number of e-mail addresses to be shown on page from the Show addreses on page drop-down box. After that click the Go button next to the drop-down box.
- Select the category you want to operate with by using the Category drop-down box and click Go next to it. The available categories are the following:
- All - The bounced messages from all categories will be listed on page.
- Unknown email domain - The messages were not delivered because the domain name is unknown. Check your spelling.
- Non existent address - You've tried to send an e-mail to an unknown user on the domain. Check your spelling. It's possible the account has been deleted.
- Mailbox Full - The user's mailbox is over its storage limit.
- Vacation / Auto Reply - The automatic e-mail replies to your messages are set with the help of auto reply rules.
- Blocked - The recipient's mail server blocked the message sent from your IP address or from your mail server's IP address.
- Other - All other reasons why the e-mail messages were not delivered to the user.
- Select the number of e-mail addresses you would like to handle by selecting the corresponding check boxes next to them. Note, select the check box next to the Email Address upper left to handle all e-mail addresses on this page.
- Click the Delete button to remove selected e-mail addresses from your account.
- Click the Export CSV button to export the selected bounced e-mail addreses into a CSV file.
- Click the Export Excel button to export the selected bounced e-mail addreses into an Excel file.
- Back Takes you back to the previous page.
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